Associate Claims Adjuster

  • Company: MetLife
  • Location: Freeport, Illinois
  • Posted: May 22, 2017
  • Reference ID: 60382-en_US


This position supports the Metlife’s core values of putting the customer first, being the best, making things easier and succeeding together by providing a caring representative of Metlife to guide the customer through the claim process while working together on process improvements with the customer at the center of all our decisions. 



  • Interview all involved parties to determine the facts of the claim.
  • Document claims file to comply with company guidelines and state regulations.
  • Review factual information to determine coverage and/or liability of all parties to the claim.
  • Manage pending claims to meet company quality criteria.
  • Negotiate and commit to the settlement, and move claim to closure.
  • Resolve complaints, and participate in arbitration and/or grievance procedures.



Required Qualifications:

  • High school diploma/GED
  • 0-2 years related business experience
  • Required to obtain an adjuster license in some states once hired
  • Strong verbal/written communication skills
  • Excellent time management skills and attention to detail
  • Exceptional customer service skills
  • Ability to work schedules that include M-F 9am-6:30pm with one rotating late night until 8 pm and rotating Saturdays 8am-4pm
  • Training will be 6 weeks M-F 8-5 – 100% attendance required



Preferred Qualifications:

  • Bachelor’s degree preferred


Property & Casualty Claims




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Share this Job