Associate Clinical Account Representative – (Boston, MA) - Acclarent

  • Company: Johnson & Johnson
  • Location: Boston, Massachusetts
  • Posted: January 09, 2017
  • Reference ID: 5661170109-en-us

Acclarent, a member of Johnson & Johnson's Family of Companies, is recruiting for a Clinical Account Representative in (Boston, MA).
Acclarent, Inc. is a highly innovative medical device company based in Menlo Park, CA that was established in June of 2004. The company is dedicated to the development of novel technologies to meet the needs of the ENT market (Ear, Nose & Throat).   Acclarent introduced the first sinus balloon dilation technology to sinus surgery utilizing novel, endoscopic, catheter-based tools - Balloon Sinuplasty™ devices. Through the Balloon Sinuplasty™ technology and our Relieva® product portfolio, Acclarent is changed the ENT procedural landscape and has become the market leader in minimally invasive sinus surgery.

The Associate Clinical Account Representative (ACAR) is a 18-24-month training position that, when successfully completed, may lead to an Acclarent field sales representative role. The ACAR position is focused on building the skills necessary to drive business growth through providing professional ongoing clinical service and support of physicians and healthcare providers in the Ear, Nose, and Throat (ENT) marketplace for clinical utilization of commercialized Acclarent products and services into select territories. This responsibility includes but is not limited to the solicitation and demonstration of products and services, enrollment of eligible physicians into product training programs, and supporting surgical procedures in the operating room and office lab environments.
The ACAR will partner with ENTCs in assigned territories, supporting clinical procedures in established accounts. The ACAR will proctor Acclarent-trained physicians during procedures to provide guidance on the safe and efficacious use of Acclarent products. The ACAR will learn to provide education and training on commercialized Acclarent products and services as well as other accessory equipment. The ACAR will also quickly become an extension of a collaborative field force and ENT team. Pivotal to their success will be their ability to develop the clinical and business acumen necessary to meet the procedure support needs of our customers while exceeding business objectives.
The ACAR will be responsible to maintain records in the Acclarent CRM system on contacts and facilities as well as understand the Company’s Quality Policy and Quality System requirements applicable to tasks performed by the holder of this job function. The ACAR will ensure accurate and on time completion of the weekly and quarterly planning tools as well as accurate and timely reconciliation of product inventory on a monthly basis.
As available, after the initial development period, and demonstrated proficiency to work independently in the ACAR role, meeting customers’ needs and exceeding business results, the ACAR will be assigned a territory of responsibility within a mutually agreed upon geography as an Acclarent field sales representative.
During the training period, under the general direction of the manager and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position will learn to:
  • Provide expert clinical product and technical assistance and training to physicians and healthcare providers on the effective use of Acclarent’s commercialized products and services systems during case procedures within an assigned geography
  • Educate customers on all Acclarent products to optimize effective usage by providing technical and clinical information and in-service trainings
  • Shares best practices to increase value for customers.
  • Maximizes customer case support capability through proper planning and scheduling techniques.
  • Drives collaboration and maintains consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. SENTCs, ENTCs, CARs and other ACARs) and other internal and external partners.
  • Develop and share best practices with US Field Sales and Service colleagues and internal partners.
  • Develop and grow mutually beneficial customer relationships within and beyond the Operating Room and ENT Office, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
  • Stays current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
  • Prioritize and appropriately respond to requests in a high-stress environment. Maintain composure and problem solving focus during stressful interactions.
  • Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders. Formulate solutions based on dialogue and input gained during session.
  • Provide mentoring for new Acclarent commercial team members as requested.
  • Respond daily to requests by email and voicemail from customers, practitioners and partners.
  • Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.
  • Maintain Safe Fleet standards according to Company guidelines.
  • Responsible for communicating business related issues or opportunities to next management level.
  • Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.
  • Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.
  • Performs other duties assigned as needed.

Candidates must be a recent graduate of an accredited nursing school OR has 1 year of relevant experience in clinical operating room environment OR have recently transitioned from the Military, OR relevant experience.  Bachelor’s degree required.
Candidate must have advanced computer skills, and the ability to multitask without the direct oversight of manager. Must be willing and able to travel up to 40% overnight locally, regionally, and nationally. Ability to lift 60 lbs. Adhere to customer protective, safety, and security protocols. To be eligible for this position, applicants must currently reside in the posted territory or be willing to relocate there at their own expense. Ability to relocate at the end of the training program. Live in the assigned region. Preference to live near assigned accounts.

Primary Location
United States-Massachusetts-Boston
Acclarent, Inc. (6206)
Job Function

Share this Job