Associate Director Field Reimbursement

  • Company: McKesson Corporation
  • Posted: January 10, 2017
  • Reference ID: 16009302-en-us
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.

We have a vision —that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise. Every single McKesson employee contributes to our mission—by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Join our team of leaders to begin a rewarding career.
Position Description
The Associate Director is responsible for leading multiple teams of field-based reimbursement managers and specialists and on-going management of a field reimbursement program sourced to McKesson by a pharmaceutical manufacturer client. The primary objective for the Associate Director role is the oversight of hiring, developing, coaching, evaluating culture-building and leading the reimbursement teams, allowing them to successfully engage specialty physician offices and support the manufacturer customer while ensuring the rules of engagement and compliance are fully understood and adhered to. Additional responsibilities include the overall management of program operations including, but not limited to, staffing, training plans, profitability, standard operating procedures, process design, process implementation and process improvements. The position will monitor client SLA agreements to ensure compliance, making staffing and process changes if SLA is not being met. The management guidance includes a nation-wide team of remote-based employees requiring monitoring activity, performance development and extensive travel for in-person training and “ride-alongs. Finally, this role will regularly interact with members throughout the Client’s organization, primarily with the Client’s head of Reimbursement Operations, while also acting as a liaison within McKesson representing the field-based reimbursement team to Client Services, Information Systems, Business Analysts, Quality Assurance and Training to achieve synergy of processes, training, efficiency and ultimately, customer satisfaction.
Key Responsibilities:
  • Leadership of a team of field-based reimbursement managers who are responsible for managing the specialist that will provide in-office reimbursement and patient support services in an assigned territory.
  • Responsible for all administrative, training and performance management duties associated with team leadership.
  • Responsible for all ensuring all compliance requirements are documented, understood and adhered to for both the Client and the Company.
  • Works in tandem with Client’s Head of Reimbursement Operations ensuring the execution of Client’s strategic initiatives.
  • Managerial oversight of day-to-day team activities and reporting of results to McKesson Client Services and key Client Contacts.
  • Disseminating client direction across remote team, leadership of regular team teleconferences and regular “ride alongs” with individual team members for on-going training and development.
  • Ensuring that all SLA and other contractual commitments are met
  • Responsible for team’s adherence to all applicable privacy and compliance obligations.
  • The field-based reimbursement team is an extension of the McKesson-operated reimbursement and patient-support services operated on behalf of the Client. The role is responsible for the effective communication and partnership between the field team and their home office counterparts.
  • Manages client expectations regarding delivery of services and provides customer with proactive consultative services on process improvement, revenue generating & cost saving opportunities.
  • Oversight of preparation of and participation in Quarterly Business Reviews to the client on the state of their business and outlines opportunities for enhancement, growth, efficiency, etc


Minimum Requirements
5+ years experience in project management, including 2+ years managerial experience.
Critical Skills
  • 7+ years experience in reimbursement management, including direct managerial experience of remote employees
  • Experience in managing a field-based team, with management of a field-based reimbursement team strongly preferred
  • Strong healthcare reimbursement knowledge, preferably with Specialty Pharmacy and Buy & Bill
  • Operations management experience, preferably in a pharmaceutical or healthcare related industry
  • Project management of healthcare, pharmacy or clinical based projects
  • Ability to develop strong team relationships and bring individuals together to focus on team goals
  • Proven ability to handle multiple projects toward effective solutions and according to budget and timelines.
  • Experience in budget modeling and forecasting
  • Detailed understanding and experience with process documentation and improvement
  • Proven ability to take an opportunity, research and suggest solutions
  • Experience with Microsoft Office Suite
  • Excellent verbal and written communication skills
  • Must live within 45 minutes from a major airport
  • Must have a good driving record
4-year degree in related field or equivalent experience
Travel Requirements
            40% up to 80% travel required
Physical Requirements
  • General professional office environment.
  • 40% up to 80% travel required
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
Agency Statement
No agencies please.

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