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Associate Director of Global Sales Operations (Monroe, NC)
Monroe , North Carolina
February 23, 2017
Job Description:
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.

Scott Safety is a well-established, leading brand in the Life Safety Industry with revenue of approximately $600 million dollars and 1100 employees with five manufacturing sites. Scott Safety specializes in respiratory protection devices including self-contained breathing apparatus (SCBA), gas and flame detection products and personal protective equipment (PPE). Main end use markets include Fire Services, Military and Civil Defense, Petro-Chemical Oil and Gas, Marine and general industrial markets.

Key Responsibilities

Supports the VP, Global Sales and the regional and vertical sales teams with programmatic support, data analysis, sales forecasting and reporting, process development and management and day-to-day sales operational management and support as required.

Leads a team of support professionals who deliver sales team administrative support and initiate and execute programs to improve, structure, and automate sales the processes and systems that support the worldwide sales effort and customer relationships, in close collaboration with other departments.

Leads and manages worldwide sales operations processes in collaboration with the regional sales leaders to ensure deployment of best practices and common operating processes. (including revenue forecasting and the 90 day planning process).

Works with executives and sales management to ensure timely, appropriate implementation of commercial processes to enhance sales results and the customer experience. Additionally, this individual builds and maintains strong business relationships with global field sales teams, and educates the field sales organization on company processes, procedures, tools and initiatives as they pertain to Sales Operations.

Successfully collaborates with Regional Sales, Marketing, Finance, IT, HR, Legal, Services, and Engineering as well as the Executive team as necessary.

• CRM ( Planning, Processes and Support
• Revenue Forecasting, Reporting & Analytics
• Sales Program & Process Management (including oversight of the 90 planning process globally)
• Sales Support Infrastructure, systems and tools
• Sales Support Management
• Sales Policy Administration and Management
• Customer Complaint Management, Reporting and Escalation Process
• Sales Incentive Plan(s) administration and sales productivity reporting

Job Qualifications:
Education & Experience

  • Bachelor's Degree required.
  • 10 years functional
  • 4-6 years managerial experience required.

A little about us:
Johnson Controls is a global diversified technology and industrial leader serving customers in more than 150 countries.

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