Associate Fraud Specialist
Cincinnati , Ohio
February 08, 2017
Adecco, a division of the world leader in the recruitment of office and finance professionals is currently recruiting for an Associate Fraud Specialist in Cincinnati, OH.

This opportunity is working with one of our premier clients.
Apply Now if you meet the qualifications listed below!

Position Details:
Position: Associate Fraud Specialist
Location: Cincinnati OH
Hours 11pm - 730 am

Responsibilities for this Associate Fraud Specialist
Associate Fraud Specialists aid in the prevention of Debit or Credit card fraud losses for over 1,000 Financial Institutions. Specialists will field inbound calls to finalize cases of suspected fraudulent activity. After brief questioning the Specialists may permanently block a card to mitigate additional fraudulent activity or remove a block to facilitate legitimate spending at the point of sale. This interaction is often the first interaction in a sequence and is critical in the overall resolution of the situation.

Job Responsibilities
An Associate Fraud Specialist's main priority is to service cardholders via inbound and outbound phone calls in relation to possible fraudulent activity on their Debit card. Associates must utilize soft skills, be empathetic, ask clarifying questions and provide accurate information. Associates may permanently block a card to mitigate additional fraudulent activity or remove a block to facilitate legitimate spending at the point of sale. Either scenario requires strict adherence to procedures in order to ensure a positive customer experience.

KNOWLEDGE/SKILLS: Up to two years' experience in Card Fraud Services or related field. High school diploma or equivalent. Excellent oral and written communication skills. Strong PC knowledge, including MS Office, Word, and Excel. Strong organizational skills and attention to detail. Ability to maintain professionalism in stressful and confrontational situations.
Adecco offers a competitive benefit package.


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If you have any questions, you may email

Equal Opportunity Employer Minorities/Women/Veterans/Disabled
The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions.

Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume.

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