Associate Manager; Commercial Customer Master
, New Jersey
May 18, 2017
Bristol-Myers Squibb is a diversified specialty biopharmaceutical company whose mission is to discover, develop and deliver innovative medicines that help patients prevail over serious diseases.


Associate Manager, Customer Operations Responsibilities:

  • Acts as department subject matter expert for SAP customer master data and determination of customer Class of Trade assignment.
  • Reviews customer account creation and maintenance activities across Customer Operations.
  • Researches and resolves customer account issues and works frequently with Order to Cash Ops, Government and Public Programs Ops and the other Pricing & Customer Operation functions.
  • Provides oversight and guidance to the Commercial Customer Operations Analysts.
  • Interfaces with systems support and IT to address operational issues with SAP and Model N.
  • Develops, maintains and analyzes Customer Operations performance metrics.
  • Tests and supports SAP and Model N system projects and also works on special projects as required.
  • Acts as a “back up” for the Manager, Customer Operations.

Role Requirements:

  • A minimum of 5 years' experience in one of the following: business analysis, financial analysis, audit, contract administration, financial processes, market research or master data administration.
  • Demonstrated ability to identify and implement process and control enhancements
  • Experience with SAP and Microsoft Office. Exposure to Model N or similar system is preferred.
  • Has demonstrated strong organizational skills.
  • CPA, MBA and/or solid knowledge and experience in the pharmaceutical industry preferred.
  • Knowledge of the pharmaceutical industry and order-to-cash processes is preferred.
  • Proven managerial experience a plus.
  • Bachelor's degree in Accounting, Finance, Business or related subjects is required.

Ideal Candidates Would Also Have:
Other qualifications :

A little about us:
Our shared focus to become a Diversified Specialty BioPharma company is driving us forward. Pioneering in new areas of research.

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