ASSOCIATE RECORDS SPECIALIST
Location:
Posted:
November 23, 2016
Reference:
103520
POSITION PURPOSE
The Associate Records Associate works as part of a team in Home Depot's HR Service Center operations that provide prepping, scanning, indexing, quality validation, employment verification and wage verifications of associate records.
The Associate Records Associate:
  • * Receives and Sorts the mail 
  • * Catalogues incoming files 
  • * Coordinates storage and retrieval of files with Iron Mountain 
  • * Prepares documents for imaging 
  • * Identifies documents to be purged based on SOP guidelines 
  • * Scan documents 
  • * Reviews documents for quality 
  • * Meet production SLAs 
  • * Process wage and employment verifications for associates hired less than 30 days 
  • * Process adoption, lost wages, Social Security Administration verifications not feasible via TALX 
  • * Provide personnel file, time detail, benefit record, and payroll record for 3rd party subpoenas, legal requests and state wage claims 
  • * Assist with the quarterly distribution of unemployment reports and unemployment state audits 
  • * Escalates problems
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
  • 70% Processing of daily volumes to include receiving, prepping, scanning , indexing, and auditing of documents to be imaged 
  • 20% Processing record request received via mail, fax, and email or Que Web ticket 
  • 10% Supporting retrieval of associate records per HR or Legal Requests
NATURE AND SCOPE
Reports to Associate Records Supervisor
No direct responsibility for supervising others
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 2 years
Physical Requirements:
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Additional Qualifications:

Preferred Qualifications:
  • Customer service or HR experience preferred 
  • Excellent interpersonal skills 
  • Basic computer and phone knowledge 
  • Patience, teamwork, motivation, upbeat and a great attitude 
  • History of punctuality and good attendance 
  • Associate Degree or some college education preferred
Knowledge, Skills, Abilities and Competencies:
  • Working knowledge of Imaging Operations, Captiva Software, workflow and processes 
  • Proficiency in HRIS, Que Web, and Microsoft Office Suite 
  • Good written and verbal communication skills 
  • Exhibits leadership skills and desire to coach and develop staff 
  • Excellent customer service and organizational skills; ability to multi task
A little about us:
We recognize that military members are adept, motivated and hardworking. That’s why we made a commitment in 2012 to hire 55,000 veterans in 5 years!

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