Works side-by-side with technical content developers, subject matter experts, and stakeholders to create technical information for RSA Archer. Researches,retrieves, organizes, analyzes, and synthesizes complex subject matter into clear, concise, and easy-to-understand information deliverables. Adheres to RSA’s brand, information, and writing standards to publish content for many different audiences in multiple formats. Understands how RSA’s technologies work and add value to RSA customers. Employs various authoring and desktop publishing software tools to publish deliverables to multichannel platforms. Analyzes user information and user experience (UX) requirements. Uses feedback to propose improvements to product development and support services. Responsible for executing project plans and delivering accurate and timely technical information. May be responsible for developing project plans and schedules.
**PRINCIPAL DUTIES AND RESPONSIBILITIES**
**·** Assists with creating and revising technical information, including user, installation, operation, and maintenance instructions, and other types of technical content such as technical advisories and release notes.
**·** Works with peers and editors, incorporating editorial feedback to ensure that RSA style and standards are appropriately expressed in technical content and media
**·** Assists with publishing content to a variety of outputs, including PDF documents, web pages, blog articles, wikis, videos, and online help systems.
**·** Participates in social media discussions related to technical content and information experience.
**·** Uses content authoring, publishing, and source control tools under supervision of senior personnel.
**·** Follows standard technical writing and content development practices under supervision of senior personnel.
**·** Interacts primarily with direct supervisor and other professionals in the immediate work group or department.
**·** May participate in process improvement activities under supervision of senior personnel.
**·** Basic Knowledge of industry standards such as DITA, XML, and HTML
**·** Basic Knowledge of job related content authoring, publishing, and graphic design tools
**·** Ability to analyze information and draw accurate conclusions.
**·** Communication skills.
**·** Problem solving skills.
Preferred candidate holds a Bachelor’s degree in English or holds a Professional/Technical Writing Certificate.
**Experience Required:** 0-2 Years
When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.
**Critical Hiring Criteria:**
Marketing & Communications
400 - SECURITY
US - Massachusetts - Bedford