Associate Technical Support - Data Center Tape Operations Job
Highlands Ranch , Colorado
September 10, 2016
Organization: Technology
Job: Technical Support
Job Number: 163544


  • Perform tape mount requests in the Tape Library

  • Perform daily library maintenance duties including tape filing, pulling scratch tapes, tracking, reporting problem tapes, and insuring sufficient scratch tapes are available for batch processing

  • Audit and inventory in-house tapes per established procedures

  • Provide management with monthly status reports on all current projects

  • Maintain the Tape Management System (TMS) and runs report jobs when necessary, and file reports per established procedures

  • Manage all activity to Visa Service Levels for timely and accurate tape processing

  • Maintain tape pools and inventory for 100% of the tapes in the library

  • Manage all midrange platform tape related processes

  • Identify, escalate, and resolve all tape library or tape hardware problems

  • Tape Operations receives equipment for other areas. Ensure equipment deliveries are complete and Asset Management / Contact person are notified

  • Ensure the tape hardware is operating efficiently

  • Identify, escalate, document, and manage problems with the tape sub-systems

  • Implement Tape hardware configuration changes

  • Utilize the Visa change management systems to schedule tape operations activities and track problems to resolution

  • Vendor management of tape hardware support vendors and tape library contracted staff

  • Life Cycle Management of Storage Media - responsible for the acceptance, logging and destruction of storage media in the data center

  • Travel and other duties may be assigned, when appropriate, to fulfill job requirements and support key activities


  • Must have 2-5 years in a data processing Tape Operations environment

  • Must have ability to work with little or no supervision

  • Must use MVS, VM, TSO, JES commands, HSC commands

  • Must have a peripheral understanding of TMS processes, EXLM strategies, and basic JCL functional coding

  • Must have good PC skills

  • Must have ability to issue UNIX structured commands in order to query UNIX system

  • Demonstrate the ability to pull and/or file a minimum of 250 tapes per hour and lift in excess of 30 pounds

  • Must be available for on call emergency support and off-shift overtime hours as necessary

About Visa:

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere . This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

"Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code."

A little about us:
As a global company at the forefront of the electronic payments industry, Visa is a dynamic organization.

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