Asst Specialty Store Manager - Southcenter Mall
Tukwila , Washington
November 18, 2017
Location: Southcenter Mall

Come as you are! Microsoft Store is the public face of Microsoft, where every individual, community and business can directly experience all that’s possible with Microsoft, and we’re looking for the best and brightest talent to tell our story. Are you interested in a career where you can inspire customers and make an impact while building lifelong skills? If so, we’re the place for you! Help connect customers with their passions to achieve more, through our physical and digital retail properties. Microsoft Store includes jobs in physical retail locations, digital property teams and corporate locations.

This Job is eligible for the following work arrangements:
Full-Time - 40 hours per week

We provide:

A work environment that is diverse, inclusive, and welcoming of all

Training that will make you feel empowered to do your best work even if you aren’t a tech expert

Career opportunities for all of our employees

Fantastic, comprehensive and competitive benefits for full-time and part-time employees

Gratitude & recognition for our awesome employees

Belief that at Microsoft #WeWinAsATeam

Role Summary

The Assistant Specialty Store Manager (ASSM) will coach employees on performance expectations and invest in the overall growth of individual team members. The ASSM provides leadership to their team through driving results while providing world-class customer service and experiences for our consumer, small business and community customers, ultimately empowering them to achieve more with technology.

Assistant Specialty Store Manager Key Responsibilities

Customer Obsession

Drive a culture that consistently obsesses over our customers, innovates, builds on the ideas of others, and impacts overall business results through passionate and motivated teams

Partners with the Store Manager to align on store priorities and communication to ensure a seamless employee and customer experience

Motivate the team to effectively and passionately deliver exciting in-store experiences showcasing the latest in products and services


Effectively respond to changing in-store environment, circumstances, and situations through customer engagements

Consistently model Microsoft Values that contribute to a positive working environment

Have a level of intuitiveness to thrive in a dynamic and fast paced retail environment

Drive for Results

Tenaciously pursues positive outcomes by using effective approaches to solve problems

Drive a strong culture of operational compliance by providing supervision and accountability across the team

Takes responsibility in delivering on commitments and seeks positive results that benefit customers, both externally and internally

Influencing for Impact

Communicates positively to motivate and inspire teammates and sustains a positive work environment that upholds the Microsoft retail culture and values

Engage and develop a workforce of talent through consistent coaching and constructive feedforward

Possesses the ability to persuade positive business outcomes through in-store interactions with customers and associates


Feel empowered to engage with peers, store leaders, corporate and field team members in the development of innovative ways to make a larger impact in our customers lives

Combines resources and joins efforts with peers to achieve store and company goals

Required Qualifications

2+ Years Retail store management experience or People Management Experience

Preferred Qualifications

Coaching or management of individuals in a metrics-driven consultative sales environment

Previous experience managing or training in retail technology/electronics industry

Microsoft certifications OR experience/education in technology/IT

College degree preferred

Valid authorization to work in the U.S. is required; no visa sponsorship is available for this position


This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

A little about us:
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