Location: Southcenter Mall
Come as you are! Microsoft Store is the public face of Microsoft, where every individual, community and business can directly experience all that’s possible with Microsoft, and we’re looking for the best and brightest talent to tell our story. Are you interested in a career where you can inspire customers and make an impact while building lifelong skills? If so, we’re the place for you! Help connect customers with their passions to achieve more, through our physical and digital retail properties. Microsoft Store includes jobs in physical retail locations, digital property teams and corporate locations.
This Job is eligible for the following work arrangements:
Full-Time - 40 hours per week
A work environment that is diverse, inclusive, and welcoming of all
Training that will make you feel empowered to do your best work even if you aren’t a tech expert
Career opportunities for all of our employees
Fantastic, comprehensive and competitive benefits for full-time and part-time employees
Gratitude & recognition for our awesome employees
Belief that at Microsoft #WeWinAsATeam
The Assistant Specialty Store Manager (ASSM) will coach employees on performance expectations and invest in the overall growth of individual team members. The ASSM provides leadership to their team through driving results while providing world-class customer service and experiences for our consumer, small business and community customers, ultimately empowering them to achieve more with technology.
Assistant Specialty Store Manager Key Responsibilities
Drive a culture that consistently obsesses over our customers, innovates, builds on the ideas of others, and impacts overall business results through passionate and motivated teams
Partners with the Store Manager to align on store priorities and communication to ensure a seamless employee and customer experience
Motivate the team to effectively and passionately deliver exciting in-store experiences showcasing the latest in products and services
Effectively respond to changing in-store environment, circumstances, and situations through customer engagements
Consistently model Microsoft Values that contribute to a positive working environment
Have a level of intuitiveness to thrive in a dynamic and fast paced retail environment
Drive for Results
Tenaciously pursues positive outcomes by using effective approaches to solve problems
Drive a strong culture of operational compliance by providing supervision and accountability across the team
Takes responsibility in delivering on commitments and seeks positive results that benefit customers, both externally and internally
Influencing for Impact
Communicates positively to motivate and inspire teammates and sustains a positive work environment that upholds the Microsoft retail culture and values
Engage and develop a workforce of talent through consistent coaching and constructive feedforward
Possesses the ability to persuade positive business outcomes through in-store interactions with customers and associates
Feel empowered to engage with peers, store leaders, corporate and field team members in the development of innovative ways to make a larger impact in our customers lives
Combines resources and joins efforts with peers to achieve store and company goals
2+ Years Retail store management experience or People Management Experience
Coaching or management of individuals in a metrics-driven consultative sales environment
Previous experience managing or training in retail technology/electronics industry
Microsoft certifications OR experience/education in technology/IT
College degree preferred
Valid authorization to work in the U.S. is required; no visa sponsorship is available for this position
This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to firstname.lastname@example.org.
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