MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
-Follow FIRST (Find, Inquire, Respond, Solve, Thank) in customer service
-Asks open-ended questions and expresses interest in projects in order to put the Customer at ease, determine Customers' level of expertise and determine Customers' needs
-Answers questions about products and services
-Stocks merchandise onto shelves for customer availability; requires sorting and staging of merchandise to sales floor
-Maintains aisle cleanliness and shoppability so that merchandise is accessible, customers are able to move through the aisles easily and merchandise is presented in a visually appealing manner
-Takes inventory or examines merchandise to identify items to be reordered or replenished
-Completes specified safety training courses
-Adhere to major and minor work rule policies regarding safety detailed in the Code of Conduct
-Follows all loss prevention policies and procedures
NATURE AND SCOPE
-Associates may encounter an uneven walking surface due to temporary cracks in the floor
-Associates may have exposure to dust, gas fumes emitted by power equipment, and noise
-Associates may be exposed to external weather conditions, drafts and interior temperature changes, and slippery floors
-Associates may handle merchandise, supplies, and tools with sharp edges or that contain hazardous materials
ENVIRONMENTAL JOB REQUIREMENTS
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving merchandise
Responding to public address system announcements, including customer services calls, pages, and general information
Moving around the store and be able to assist customers
Climbing ladders up to the height of 12-16 feet to obtain or stock merchandise
Identifying and reading reports, tickets and UPC labelsMINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 3 years
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
1+ yr customer service experience
1+ year retail, outside sales or trade experience
Knowledge, Skills, Abilities and Competencies:
We recognize that military members are adept, motivated and hardworking. That’s why we made a commitment in 2012 to hire 55,000 veterans in 5 years!