Pay Rate/Salary: $18.00-19.00 / HourProvide excellent customer service by providing solutions via telephone, social media and email regarding the repair, operations and features of the Company's Consumer Audio Products
Duties & Responsibilities:
Troubleshoot, diagnose and resolve client system and Audio/Visual installation and configuration issues for products such as; receivers, speakers and Blu-ray players
Provide first and second level escalation support for problem determination, new installations, upgrades of hardware and software for all support issues
Interacts positively with field technicians, Company Dealers, End-Users and internal Company staff
Perform other duties and projects as assigned
1-3 years of related experience plus High School Diploma/GED
In-depth knowledge and understanding of audio terminology and functionality
Solid understanding of both Audio/Visual hardware related peripherals
Excellent customer services skills with the ability to obtain immediate customer rapport
The ability to communicate effectively via phone, email, and social media
Proficient in computer applications
Listening and obtaining clarification of customer issue
Responding to customer questions, needs and concerns in an efficient manner
Ability to manage difficult or emotional customer situations
Develop constructive and cooperative working relationships with internal and external team members
Requires maintaining a professional demeanor at all times; even in very difficult situations
Ability to persist in the face of obstacles
Experience with consumer electronics.
Job progression showing increasing level of responsibility
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
RequirementsMust have recent experience with Audio/Visual troubleshooting.
The Customer Service Application Specialist position supports and assists consumers by answering questions and troubleshooting technical issues related to the Company�s audio/visual equipment. This position reports directly to the AV Customer Services Supervisor.
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