Auto Finance Bankruptcy Coordinator

  • Company: Capital One
  • Posted: January 10, 2017
  • Reference ID: R16916
Plano 5 (31065), United States of America, Plano, Texas

Auto Finance Bankruptcy Coordinator

Specific Responsibilities: 

- Work bankruptcy accounts after the court disposition, including, but not limited to making outbound calls and receiving inbound calls. The primary reason for the inbound/outbound calls is to establish customer intent regarding the collateral.

- Manage risk to the business by maintaining superior quality assurance results and elevating any applicable opportunities.

- Exhibit effective skip-tracing techniques when applicable.

- Service accounts by investigating problems at an account level and find resolutions to create a positive customer experience within the limitation of their disposition post bankruptcy. The work will be done through an assigned queue.

- Be willing and able to conduct interactions via inbound and outbound calls in both a "dialer" and manual environment.

- Clearly document all interactions and upload any required documentations.

- Educate customers about their options after they exit bankruptcy to ensure they understand their account(s) and responsibilities.

- Adhere to strict attendance and adherence guidelines

Basic Qualifications:

- High School Diploma, GED, equivalent certification, or military experience

- Proficiency in Microsoft Office

- At least 2 years of experience in a customer service call center

Preferred Qualifications:

- 1 year of Auto Finance Bankruptcy experience

- Working knowledge of PACER, LexisNexis, Credit Browser, Collateral Management System, Titan, Black Book, and AIS Online.

- Associate Degree

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

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