Auto Finance Collections Representative

  • Company: Capital One
  • Posted: November 22, 2016
  • Reference ID: R14807
Plano 5 (31065), United States of America, Plano, Texas

Auto Finance Collections Representative

Candidate will be responsible for answering inbound customer service calls which could include third-party contacts. Candidates will be responsible for following federal, state and local regulations around privacy and must be able to recognize exposure and minimize risk to the customer and Capital One. Successful candidates will offer a consistent and pleasant experience.

Responsibilities:

- Make outbound collections calls

- Exhibit effective skip-tracing techniques when applicable

- Provide thorough and accurate documentation to accounts

- Maintain superior quality assurance results

- Service accounts by investigating problems and finding resolutions to create a positive customer experience

- Conduct extensive customer interaction via inbound and outbound calls in both a "dialer" and manual environment

- Update account information and complete appropriate documentation

- Perform account level research

- Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities

Department Hours:

Monday – Friday: 7am – 9pm

Saturday: 8am – 5pm

Sunday: 12pm – 9pm

** Schedule will be determined based on business need. Must be available to work all department hours. **

Basic Qualifications:

- High School Diploma, GED or equivalent certification, or military experience

Preferred Qualifications:

- 3 years of customer service experience

- 2 years of sales experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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