AVP Client Services
Location:
Morristown , New Jersey
Posted:
May 01, 2017
Reference:
49441-en_US

: The AVP of Client Services will oversee a team of 8 professionals, who are responsible for managing all client related activities across the MIM platform. In addition, the individual will be expected to support organizational goals by growing relationships with key stakeholders, building new relationships and strengthening existing client relationships. Create flexibility to meet the demands of the team, which can vary based on client size and location. Manager has a high level of autonomy to develop a best in class service team and create a Global Model to manage future growth.

 

 

  • Lead and manage a team of 8 professionals in a dynamic, fast paced environment
  • Further develop the strategy to build a scalable platform that leverages other areas of MetLife that will improve the operational efficiency of the organization
  • Work closely with business partners and key stakeholders to stay current with the business direction and influence those decisions from an operations perspective
  • Partner with Technology to improve operational effectiveness and enhance productivity
  • Develop, implement, and monitor key performance metrics to ensure quality and efficiency in all business processes

 

 

  • Business Administration, Marketing or Finance degree
  • 10+ years relevant experience in Financial Services industry and Investment Products (Real Estate, Credit, Structured Finance)
  • Previous experience planning and managing client projects
  • Advanced problem solving abilities
  • Excellent written and verbal communication skills
  • Exceptional multi-tasking and time management skills
  • Attention to detail, professionalism
  • Extensive knowledge of Microsoft Office (Powerpoint, Word, Excel), CRM systems (i.e. Salesforce), Qvidian

 

  • Thinks Strategically – Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.
  • Seizes Opportunity – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.
  • Grows Talent – Inclusively and pro-actively develops talent, empowers individuals and manages diverse teams to drive engagement and performance.
  • Focuses on Customers – Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.
  • Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.


:

  • Reports to: Vice President, Investment Operations
  • Direct reports/team: 8
  • Key Stakeholders: Institutional Client Group, Front Office (Portfolio Managers and Product Specialists), Technology, Compliance, Legal

 

 

MetLife, through our subsidiaries and affiliates, is one of the largest life insurance companies in the world. Founded in 1868, we are a global provider of life insurance, annuities, employee benefits and asset management. Our employees serve approximately 100 million customers, individuals and businesses, including over 90 of the FORTUNE 100®. 

 

We are ranked #40 on the Fortune 500 list and #48 on the Forbes Global 500 list. We have operations in nearly 50 countries, and hold leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. We are also one of the largest institutional investors in the U.S. with an over $500 billion general account portfolio as of December 31, 2015. 

 

In 2015, FORTUNE Magazine’s World’s Most Admired Company survey named us #1 in the Life and Health Insurance industry. In 2016, we were named to the Dow Jones Sustainability Index (DJSI) for the first time. DJSI is a global index to track the leading sustainability-driven companies.

 

While we have tremendous respect for the past, we are a company firmly focused on the future. To adapt to a changing world, we are undergoing one of the most dramatic transformations in our history to reinvent how we do business so we can thrive in any environment. We are moving away from a traditional product-development model to one driven by customer insights. We are challenging historical norms by humanizing our industry and designing every customer experience to reflect the modern company we’re becoming. Our goal in everything we do is to offer customers truly differentiated value propositions that allow us to establish clear competitive advantages. We pride ourselves on being a trusted partner to our customers as they navigate life’s twists and turns.

 

At the center of our business strategy is a commitment to One MetLife – collaborating, sharing best practices, and recruiting, developing and retaining the best talent in the industry. We live by our values:  Put Customers First, Be the Best, Make Things Easier, and Succeed Together. They guide how we operate every day. 

For more information, visit www.metlife.com.

 

 

 

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, martial or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

 

MetLife maintains a drug-free workplace.

 

 

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 49441 


A little about us:
MetLife offers life insurance, disability income insurance, car insurance, employee benefits and more.

Know someone who would be interested in this job? Share it with your network.