Reports to: VP, Shared Operations Services
Role Summary: Responsible for management of one or more compliance offices to ensure compliance with state and federal legislation and regulations. Oversees the development, implementation and management of the quality and operational controls for member facing business units (P/L, C/L, Power Sports, NW Agribusiness, Farm, Home Services, National Partners, Special Inland Marine) in the P&C Operation. Assures that the overall control of premium accuracy through risk selection, proper classification and application of discounts and surcharges is executed. Builds and maintains a center of excellence for all Rate, Rule and Form filings for all product lines within the P&C businesses. Enables clear, accurate communications with all Departments of Insurance to assure a consistent response from Nationwide, regardless of product.
+ Leader development, coaching and feedback. Oversees associate management including: performance management, salary planning and administration, training and development workflow, organizational planning, hiring and placement, and disciplinary actions.
+ Leading audit checkout process and assuring completion of action plans. Maintains second level of defense in partnership with Internal Audits; All aspects of compliance with Federal Reserve requirements, including frequency of audits, comprehensive test questions, appropriate sampling and rigorous issue management to closure. Oversees the development, preparation and submission of reports for specific compliance areas. Provides compliance analysis/advice in conjunction with product development efforts and with respect to regulatory matters related to Nationwide products and operations. Second level controls for Member Services, Processing and Direct Sales acquisition.
+ Measuring and Monitoring - Oversees the development, preparation, and implementation of compliance policies and procedures for specific compliance areas. Monitors and provides input to proposed and newly enacted laws and regulations. Oversee a comprehensive QA scorecard, as well as contributing three data inputs for the high-level P&C Scorecard. Manage governance for legal entity management across the P & C organization.
+ Informing and Communicating - Develops, sponsors and leads key compliance initiatives to support business strategic objectives. Monitors that business unit initiatives and plans are consistent with longer-term corporate vision and direction as well as applicable legislation and regulations.
+ Managing change, engagement and continuous improvement.
+ Performs other duties as assigned.
Typical Skills and Experiences
Education/Certification/Licenses: Bachelor's degree. CPCU preferred.
Experience/Skills: Minimum of 15 years of insurance experience and leadership. Leadership in multiple technical fields. Business process redesign or continuous improvement are desirable. Discipline for measurement and a bias for action are required.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Normal office environment. Some travel may be required.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Job Family/Function: CMP/CPL
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