AVP, Crisis Management

  • Company: MetLife
  • Location: New York, New York
  • Posted: January 11, 2017
  • Reference ID: 21163-en_US

Role Value Proposition:  Driven by passion and purpose, we are looking for you to lead the Crisis Management function within the Corporate Security division at MetLife, including the Crisis Management Lead for the Americas.    You will focus on the continued coordination, implementation and maintenance of the Global Crisis Management program, associated metrics and all aspects of related technology, training and program development. Global Corporate Security (GS) provides integrated security and operational risk management services across several functional areas including Security Operations, Crisis Management, Executive Protection & Event Security, Intelligence & Risk Assessment, and Security Systems and Applications.


Key Responsibilities:  

  • Improves and maintains the global framework for crisis management. Builds and maintains crisis and incident management strategies and executable plans and communicates regularly on the efficiency and effectiveness of crisis management to senior leadership and other stakeholders.
  • Develops and maintains crisis communications protocols and channels including MetLife’s mass notification tool and Crisis Management intranet site, among others.
  • Develops exercise scenarios, training materials and drives crisis preparedness and response awareness content for all employees.
  • Supports regional security teams during responses to major crises, and coordinates necessary corporate response while informing or engaging the enterprise-level senior management team, as appropriate.
  • Regularly conducts risk assessment of potential crises, identifies significant security and business issues and recommends and executes refinements to MetLife’s approach.  Coordinates with MetLife’s business continuity, disaster recovery and intelligence teams in proactively assessing risk to prepare for and respond to crises.


Essential Business Experience and Technical Skills:

  • 10+ years of private sector experience delivering Crisis Management programs with a significant international component
  • Highly skilled at developing and operationalizing a global crisis / incident management program in regulated industries.
  • Strong record of leadership and achievement in global crisis management with proven track record articulating a compelling strategy, developing plans, conducting training & testing, and executing crisis response.
  • Comprehensive knowledge of crisis management processes and technology, including integration of operations / command centers and related technology and applications into crisis management preparedness and response.
  • Proven excellent project management and supervisory skills coupled with ability to work in a matrix environment and effectively manage through influence.
  • Excellent interpersonal, oral and written communication skills. Multilingual capabilities a plus.
  • Bachelor’s degree required; advanced degree preferred. CBCP or related certification desired.




Leadership Competencies
Thinks Strategically - Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.

Seizes Opportunity - Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.

Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.

Key Relationships:
Reports to:
SVP, Global Corporate Security                         

Direct reports/team:  1 direct report, six member team

Key Stakeholders: SVP, IT Risk and Security; AVP, Business Continuity; GS Regional Vice Presidents


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 






MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, martial or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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