Position : AVP Global Operations Strategy - GTO
Job Location : New York, NY
Role Value Proposition :
The role has dual responsibilities- (i) Drive Global Operations strategic initiatives and (ii) Be responsible for overall Governance of MetLife Way initiatives cutting across all the functions in the Organization.
The Global Operations Strategy role will require the individual to help govern and drive key initiatives. These include initiatives such as Sourcing strategy, Operating model design, Cascading Operations strategy (aligned to the MetLife strategy) etc., S/he collaborates with other leaders within Global Operations to execute strategies i.e., develop action plans, manage outcomes, help create regional and country level Operations strategies. In this role, the leader will also be responsible for executive reporting for Global Operations on key intiatives and strategic programs.
Additionally, this individual will also drive the Governance for all Enterprise level Lean programs. This will include annual planning, budget and resource management, and ongoing tracking and reporting of the Lean initiatives impact and execution status
This position requires superior problem solving skills, critical thinking, communications, and relationship-building skills and in-depth understanding of a contact center operating environment. The AVP of Strategy must demonstrate exceptional judgment, professionalism, tact and poise at all times.
Conceptual thinking: Can break down complex problems into smaller actionable steps. Is a strong problem solver and uses structured logic to drive towards decisions
Strong analytical rigor
Project Management capabilities – Can manage projects and has the ability to put structure towards getting things done
Written and Verbal communication – Strong communicator. Has the ability to develop written power point and word based communication focused towards senior executives
Team Management – can manage and influence a desperate team driving specific projects
Reports to: VP, Lean COE
Direct reports: TBD
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
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Requisition #: 56201