What you’ll be doing...
In partnership with all sales channels, to include the District Manager-Retail Sales, Manager-Business Sales, and District Manager-Indirect Agents, drive the growth of small to medium business market.
Drive cross channel support at district/territory level to ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism, constantly improving the overall customer experience. Resolve customer complaints in a timely and empathetic manner.
Generate and analyze sales, forecast and funnel-management reporting. Evaluate and provide input in the development of training and competitive information, as well as Verizon Wireless’ strategic and tactical plans for the Small Business channel. Analyze sales reports and provide recommendations for increased sales productivity and operational efficiencies during planning sessions.
Work with each location to represent the company at trade association meetings to promote Verizon Wireless and increase presence in the community by developing relationships through chambers of commerce and grassroots efforts with different segments.
Co-manage at 6-15 direct reports to produce desired high performance results.
Performance Management: Responsible for driving the SMB team to achieve all key performance objectives in the district. Responsible for financial, budget, and sales reporting. Maintain knowledge of company and market promotional elements. Develop, assign and monitor sales goals for retail personnel and provide ongoing training to keep employees informed of new products, services and procedures.
Staffing/Employee Relations: Develop, train and coach SMB Sales Specialists to produce desired high performance results. Make decisions regarding hiring, promotion, and disciplinary actions. Assess individuals and team performance and initiate developmental plans to narrow competency gaps.
Customer Retention: Identify and implement customer retention tools for retail district. Ensure that SMB customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve customer complaints in a timely and empathetic manner.
Market & Industry Knowledge: Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.
What we’re looking for...
3-5 years retail sales/marketing environment preferred.
Leadership experience preferred.
Bachelor’s degree or equivalent work experience preferred.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.