Banking Specialist I (Full-Time schedules)
Location:
Auburn , Maine
Posted:
November 19, 2017
Reference:
1546191849
About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com . Department Overview Every day will be an adventure! Within TD's Contact Center, we are a network of colleagues helping over 25 million customers achieve their life goals.

Our customers are at the center of everything we do. Every phone call you answer, every message you send is your opportunity to shine. By supporting our customers with a variety of financial services through inbound or outbound calls, you'll be our voice at TD.

Don't worry we won't leave you hanging; you'll have ongoing training and management support from day one. You'll help deliver a legendary experience and make a meaningful difference to our business, our customers' lives and our communities. Job Description It starts when you pick up the phone. With each conversation, you'll be playing one of the most important roles in driving our customer satisfaction. You'll become an expert in our products, enabling you to offer our customers the best solutions for their current and future needs through routine transactions. Upon completion of our robust training you will be able to proactively identify customers' needs to deliver strong results and offer expertise to utilize TD's digital assets and be an ambassador for innovation.

Your day- to-day responsibilities will include:

Provide exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel

Display positive, professional tone, exhibit empathy when required, deliver key attributes and provide a WOW! experience for the Customer

Take ownership of Customer concerns and resolve Customer issues at first point of contact

This is your opportunity to make everyday a new adventure and accomplish great things with the customers of TD! Job Requirements Your relevant experience and knowledge can be just as likely to get our attention. However, for this role we require:

High School diploma and/or

0-1 years of relevant experience

Ability to use/learn current technology and software applications related to position

Excellent interpersonal and verbal communication skills required

Ability to work in a fast-paced, challenging work environment

Excellent problem-solving and time management skills

Arrive on-time and log-in ready to receive/make Customer calls as scheduled throughout the shift Qualifications Preferred Qualifications:

Strong computer & multi-tasking skills preferred

Previous Banking Experience or contact center experience preferred

Experience handling confidential information preferred

Effective written communication skills preferred

Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD. Hours Varied Schedules Travel % Not Applicable Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank's HR Compliance Department at hrcompliance@td.com. Please include your full name, contact information and details about your request within the e-mail.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Province/State (Primary) Maine City (Primary) Auburn

A little about us:
TD Bank is creating and sustaining a diverse and inclusive workplace that reflects the people, cultures and languages of the communities we serve.

Know someone who would be interested in this job? Share it with your network.