BCS Administrator II

  • Company: MetLife
  • Location: Alpharetta, Georgia
  • Posted: December 23, 2016
  • Reference ID: 36761-en_US

Job Location: [[Alpharetta, GA]] 


A candidate has been identified



Global Ops includes over 11,200 associates across all of MetLife’s markets who are responsible for core insurance capabilities, including new business and underwriting, claims, policy administration, contact centers, and billing/remittance. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you perform core processing and administrative functions of the business unit, which can include providing day to day client services and administrative support to customers, responding to client requests, performing significant financial transactions in an accurate and timely manner, processing transactions at the individual and corporate account level, and preparing reports and analytical documents for internal and external customers.     


  • Perform complex tasks around core processing and administrative functions of the business unit.
  • Exercise judgment and product understanding to determine appropriate handling of complex issues around core business functions of the unit and to resolve customer questions and escalations.
  • Perform high-value financial transactions in a consistently accurate and timely fashion.
  • Maintain high standards of accuracy and data integrity. Utilize experience, initiative and judgment to analyze and resolve discrepancies and issues, and resolve internal and external client escalations that impact the unit on a high-priority basis.
  • Establish and maintain a positive and professional relationship with internal and external clients and business partners.
  • Respond to external and internal requests for information, including audits and Call Center requests.
  • If assigned approval responsibility, review and approve transactions processed by other team members.
  • Serve as point of contact for clients and third party administrators. Execute special projects assigned by management within the allotted time frame.
  • Perform other duties as assigned or required



  • 2-4 years exp.
  • High School Diploma

Global Ops and Technology




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 36761 

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