BEAUTY ADVISOR
Location:
Fort Smith , Arkansas
Posted:
December 11, 2017
Reference:
4967777
  • Provides customers with courteous, friendly, fast, and efficient cosmetic service and information and maintains department records, inventories and appearance.
  • Models and delivers a distinctive and delightful customer experience.
  • Assists in other store functions, as requested (e.g., assisting customers at the register, maintaining other departments).

Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  • Proactively develops regular customers and calls those customers when their preferred items are on sale.
  • Maintains awareness of and communicates Walgreens community events to colleagues and customers.
Operations
  • Consistently attempts to cross sell customer by showing items on sale or complementary offerings.
  • Uses testers to demonstrate product and drive sales and leverage items from Saturdate and/or purchase products.
  • Collects and offers manufacturer's coupons to the customer.
  • Assists in constructing and maintaining cosmetic department displays to include mandatory, promotional, seasonal, and sale merchandise displays in a timely, clean and neat fashion. Assists in performing resets and revisions.
  • Ensures proper SIMS on-hand quantities of all merchandise in the cosmetic department and reviews SIMS orders with Store Manager.
  • Implements Company asset protection procedures to identify and minimize profit loss.
  • Keeps stockroom cosmetic merchandise neat, organized, and to minimal levels. Ensures rotation of merchandise from stock area to sales floor, limiting amount of overstock as much as possible.
  • Registers customer and/or employee purchases on cash register and collects cash and distributes change as required; processes voids, returns, rain checks, refunds, and exchanges as needed.
  • Keeps counters and shelves clean and well merchandised, takes inventories, maintains on-hand records and reviews merchandise orders; checks-in and prices merchandise when required.
  • Responsible for retrieving items from lock-up and checking outdates.
  • Reviews KPIs daily, to understand how they perform within store and district to set improvement goals with management.
  • Has working knowledge of store systems and store equipment.
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
Training & Personal Development
  • Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty trends, learning from others, and improving job performance.
  • Attends training and completes PPLs requested by Manager or assigned by corporate.
  • Maintains professional appearance at all times.

Basic Qualifications
  • Require willingness to work flexible schedule including evenings and weekend hours.
  • Must be fluent in reading, writing and speaking English. (Except in Puerto Rico)


Preferred Qualifications
  • Six months experience in cosmetics and knowledge of beauty products.
  • Prior work experience with Walgreens.

A little about us:
The training you received, the discipline you embraced, and the responsibilities you held in the military will serve you well at Walgreens.

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