Assessment/Referral Specialist, Shift Lead
Jacksonville , Florida
December 11, 2017
The Assessment Response Center (ARC) is a state of the art Behavioral Health clinical assessment and patient placement function that is located in the Memorial Hospital Medical Office Building . The ARC clinical team is composed of Therapists, Social Workers, Counselors and Nurses who provide mental health assessments for patients of all ages located throughout the hospitals of the HCA South Atlantic Division who may benefit from inpatient and outpatient psychiatric care. The wide variety of patient types that the ARC clinical team assesses creates a dynamic and compelling experience for its professional staff. Further, the unique application of telehealth as the means by which assessments are conducted offers those members of the ARC clinical team an experience with one of the most exciting advancements to contemporary clinical care. The ARC serves as a way to clinically assess and subsequently place patients into appropriate levels of care across multiple facilities using the innovation of telehealth. Professionals seeking an opportunity to apply their clinical assessment or patient placement skills within an environment that appreciates the emerging use of telehealth should find their work within the ARC a career choice that is fulfilling and rewarding.

The Access and Response Behavioral Health (BH) Supervisor, in conjunction with the Director and Manager of Access and Response, coordinates the on-sight management of the daily operations of the patient assessment and disposition of behavioral health patients referred or presenting to the facility. He/she will assist the ARC Director and Manager, as directed, in other administrative functions as needed. This may include education and training of internal and external staff, performance review of team members, assessment of staff competency, performance improvement of the department and community education around clinical issues. The Shift Supervisor performs direct clinical assessments and other functions as the volume of the department dictates.

  • Responds to calls for behavioral health services appropriately and identifies the needs of the caller and patient. Patient calls will be prioritized based on the level of need of the patient. Ensures accurate record keeping and efficient patient flow. Ensures EMTALA compliance at all times and reports any concerns to the Access and Response Director immediately.
  • Coordinates communication related to all assessment and admission activities, ensures rapid throughput for the emergency department, requests additional resources when needed based on volume, and works with the medical staff to move patients to disposition quickly.
  • Ensures responses to calls for assessments in the emergency department are within 15 minutes and that the requested assessment is initiated as soon as possible and no later than 60 minutes from the initial request. Implements a backup procedure when the 60 minute time frame cannot be met due to heavy volume.
  • Responsible to ensure that all calls are documented, regardless the outcome, in the approved format. Any staff member providing intake services will document all calls according to the system the Director of Access and Response has in place.
  • For patients who are discharged, the Shift Supervisor ensures that patients are provided with at least 3 appropriate in-network resources and a discharge safety plan is developed with the patient using the approved discharge safety form.
  • Works collaboratively with the behavioral health PPR team to provide data and assure accurate response data management.
  • Completes monthly reporting, supports onboarding, orientation and ongoing training.
  • Completes clinical assessments in a timely manner using telehealth technology.
  • Follows established policies and procedures in performing job functions.
  • Able to assess and reassess needs of patients; utilizes InterQual guidelines
  • Works collaboratively with hospital departments to assist managing behavioral health assessment needs.
  • Provides ongoing education to patients and families as needed.
  • Provides resources and support for patients before, during, and after treatment.
  • Coordinates and participates with appropriate interested parties and physicians through the patient response inquiry, admission, treatment and discharge process.
  • Models and trains other behavioral health team members on managing and tracking inquiry calls.
  • Tracks and reports on all key indicators related to calls, assessment, admissions.
  • Ensures patient rights and confidentiality.
  • Provides input, suggestions,and support appropriately.
  • Participates as an active member of the multidisciplinary team.
  • Completes additional duties as assigned.

  • A Master's Degree in Social Work, Counseling or related field and holds a professional licensure as an independent mental health professional within the State of Florida is required; or
  • Bachelor's Degree in Nursing, Master's preferred, with experience as outlined below is required
  • Licensed to perform clinical assessments to determine level of care needs and to diagnose according to the current version of the Diagnostic and Statistical Manual required.
  • Must hold and maintain current licensure as a Mental Health Professional, such as a Licensed Clinical Social Worker (LCSW) or Licensed Mental Health Counselor (LMHC) or RN license (RN requires at least 3 years in an applicable mental health environment) in the State of Florida
  • Prefer 1-3 years' experience in a behavioral healthcare setting performing clinical assessments or in a clinical treatment setting (3 years minimum required for RN's)
  • Able to type, at minimum, 40 WPM.
  • Proficient in Microsoft Office with an ability to adapt to and learn new computer software.
  • Possess a thorough knowledge of current behavioral health concepts, principles and methods of treatment.
  • Possess good verbal and written communication skills.
  • Possess good organizational skills and be able to act on multiple tasks.
  • Demonstrates ability to prioritize.
  • Able to follow established policy and procedures when performing job functions.
  • Demonstrates sound judgment.
  • Interacts and communicates with others in a way that promotes a positive and cooperative work environment.
  • Understands and is able to train others on all the state and federal standards regarding behavioral health assessment, petition, medical screening and patient rights.
  • Ability to channel concerns appropriately.

A little about us:
HCA is the nation’s leading private provider of healthcare services. Comprised of locally managed facilities which include 230,000 employees at over 160 hospitals, over 120 surgery centers and 100 urgent care facilities in 20 states and the United Kingdom

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