BH Process Improvement Consultant (RN, LPC, LCSW) Pine St., NY 137098
New York , New York
November 23, 2017
Your Talent. Our Vision. AtEmpire Blue Cross Blue Shield, a proud member of theAnthem, of companies, it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we willdrive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve.

This is a full-time, benefit eligible, employee (not consultant) position. You will be able to work 2 days in the Pine St. office and 3 days from home. The focus of the position is to support the NY BH dept. (120 associates) by facilitating trainings, conducting new hire orientation, communicating changes in policy and/or processes as dictated by state Medicaid BH rules and regulations, improving workflows, etc.

You must have a NY clinical license and be very adept with a computer (MS Word, Outlook, Excel, Skype, WebEx, etc.)

TheProcess Improvement Consultantis responsible for generating process improvements that bring about measurable improvement in quality and/or efficiency. Contributes to achieve department's objectives by serving as key contact for researching and implementing solutions and tools for new systems and other key operational improvements, provide guidance to leads, operations experts, associates, and/or managers on process improvement issues.

Primary duties may include, but are not limited to:

-Represents the department on process improvement teams, special projects and implementation of new technology.

-Lead role in coordinating annual review/revision of procedures.

-Leads the training of associates when new processes or procedures are implemented.

-Communicates process information and facilitates workgroups to ensure accurate and consistent workload reporting.

-Review /analyze monthly workload reports to ensure goals are on-target (timeliness, backlog) across all operational sites.

-Identifies areas of concern & implements corrective plans if necessary. Uses reports and production statistics to represent unit(s) in departmental process improvement and system changes and provides specialized input on reports to management.

Requires a BA/BS degree in a related field, a minimum of 5 years of related experience; or any combination of education and experience, which would provide an equivalent background.

-Requires a current, unrestricted, NY license: RN, LPC, LCSW

-Previous experience in high-volume operations (Medical Review, Appeals, Claims, Customer Service, Training) preferred.

-Must demonstrate the ability to analyze and identify existing and potential workflows, processes, supporting systems, procedures and improvements.

-Excellent oral, written and interpersonal communication skills required. Must be comfortable speaking in front of a group.

-Strong analytical, organizational, planning, problem solving and project/decision facilitation skills required.

-Strong computer skills: MS Word, Web-based programs, Skype, WebEx, etc.

Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at


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Equal Employment Opportunity Statement
Anthem, Inc. will recruit, hire, train and promote persons in all job titles without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or other status protected by applicable law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, and social and recreational programs will be administered in accordance with the principles of equal employment opportunity.

Title: BH Process Improvement Consultant (RN, LPC, LCSW) Pine St., NY 137098

Location: NY-New York City

Requisition ID: 137098

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