Bilingual Auto Claims Adjuster

  • Company: Farmers Insurance
  • Location: Phoenix, Arizona
  • Posted: November 30, 2017
  • Reference ID: 170008UU

Do you have a 4- year degree and ready to join a team of diverse professionals at Farmers. You will acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today!

We are looking for results-driven, customer service focused individuals to build a rewarding long-term career with us.

This is an entry-level Claims Representative position, which is responsible for confirming coverage, determining damages, negotiating settlements and making payments. The environment is fast-paced and continuously changing where managing an inventory of claims is critical. You will be responsible for making decisions regarding the claim through investigation and problem solving. The ability to problem solve, multi-task, and navigate quickly through multiple systems is crucial to the success of this role.

Our customers expect to discuss their claim with someone who will not only handle it knowledgeably, effectively, and efficiently; but also someone who genuinely cares about them and what they are going through. The ability to clearly communicate with the customer as well as having compassion is essential to the success of our business.

Here are just some of the benefits we offer:

  • Multi-lingual pay incentive
  • Flexible work schedules ( Monday- Friday or Tuesday -Saturday)
  • 100% Paid Training
  • Bonus Plan
  • 401K with Company Match up to 6%
  • Company funded retirement plan
  • Tuition assistance
  • Medical, dental, vision, and life insurance
  • Tremendous opportunity for growth and upward mobility
  • Performance is rewarded – you drive your own success
  • On-site amenities including: fitness center/shower, game room, food vendors, employee credit union/ATM, and more
  • Company Store (stamps, DVD rentals, gift cards, and more)
  • Business Casual Dress Code (including jeans)
  • Covered Parking
  • Community Involvement Opportunities

Job Summary

Investigates, determines responsibility, confirms coverage, establishes damages, and negotiates settlement of claims. Will also be required to maintain an active adjusters license in states where required.

Essential Job Functions

Conducts office investigation on assigned cases, determines responsibility, establishes damages, reports status, and negotiates settlement (has authority to make payment of assigned claims within prescribed limits). Reviews documentation on damaged property and vehicles, and determines claims related damage. Reviews and adjusts estimates provided on the cost of repair or replacement of damaged or stolen property and vehicles. May create damage estimate to establish the claim payment. Determines and reports on subrogation potential. Refers potential salvage vehicles, personal property, and miscellaneous salvage recovery to the Salvage COE. Reports theft, fraud, and arson losses as required to federal, state and industry agencies. Performs most duties on an individual basis, and work has a direct bearing on Management results. Represents the Company from a public relations standpoint and must conduct oneself as a member of Management at all times. Telephone and electronic communications are a major part of activity and include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses, members of the medical profession and all other persons incident to the investigation and processing of claims. Performs other duties as assigned.

Physical Actions

Bending Pulling Sorting Carrying up to 20 lbs. Pushing Speaking (English) Climbing Reaching Standing Key entering Reading (English) Walking Kneeling Seeing Writing (English)

Physical Environment

Required job duties are normally performed in a climate-controlled office environment.

Education Requirements

Four-year college degree required

Experience Requirements

Must speak Spanish fluently

2 -3 years of customer service experience

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