This position has a strong customer focus and provides overarching support for the customer relationship and CCR. The Credit Representative II (Level 2) is responsible for an annual receivable of approximately $18 Million - $42 Million. This includes responsibility for all accounts receivable activities, while achieving and maintaining corporate targets for DSO, currency, seriously past due, and bad debt. Strong communication and negotiation skills are required to manage a large customer base, primarily consisting of customers within a specific geographical area. The Credit Representative manages a customer base of 1500 – 3000 direct customers with an approximate average account balance less than $3,000.
High level of organizational skills in managing the volume of customers. Primarily performing standard collection processes on assigned accounts (portfolio).
When non-standard processes occur, the Credit Representative, performs customer analysis and coordinates the necessary resolution with cross functional peers.
High degree of contact with our Regional Sales Organization. The scope of this interaction is generally to determine the customer’s ongoing credit status. Typically, this can result in credit being rescinded, the account placed on COD or Product Hold until the balance is resolved or placed with a third party collection agency.
This position has a geographical focus and is responsible for end-to-end portfolio management for their assigned customers.
Responsible for performing all collection activities for assigned customers in accordance with the company’s credit policy and practices. The Credit Representative ensures adherence to SOX, internal controls, and honors FDCPA.
Minimum Experience Required: