Bilingual Customer Service Coordinator

Knolls 4 (12021), United States of America, Glen Allen, Virginia

Bilingual Customer Service Coordinator

The primary function of this role is to answer inbound calls from customers who have fraud or disputed transactions on their account. Gather information from customer, file claims and advise of next steps. Adhere to Regulatory requirements governing the Claim Intake Center functions. 

Responsibilities: 
- Provide excellent service to customers 
- Meet all regulatory requirements such as timely claim submission deadlines
- Attend team meetings 
- Stay abreast of all changes, developments and enhancements for all systems, processes and guidelines
- Update account information and complete accurate documentation 
- Effective call and timemanagement  

BasicQualifications: 
- High School Diploma, GED, equivalent certification, or military experience

- Proficient in Microsoft Office

-1 year of customer service experience

- Bilingual in English and Spanish


PreferredQualifications: 
- 2 years post-high school education or Associate Degree 
- Advanced in Microsoft Office

-2 years of customer service experience in Financial Services or 2 years of customer serviceexperience in Banking

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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