Bilingual Customer Service Representative 1
Location:
Durham , North Carolina
Posted:
February 08, 2017
Reference:
636765123
Adecco is currently assisting a local client in their search to fill a Customer Service Rep 1 job in the RTP area. This is a temporary opportunity. As a Customer Service Rep 1 you will need the ability and drive to support and delight the client¿s customers, business partners and sales teams with customer fulfillment support activities.

Apply Now if you meet the qualifications listed below!

Responsibilities for this Customer Service Rep 1 job include:

Customer Master Records Management - Create, update, maintain and deactivate customer accounts.
Order Management Validate, determine source of supply, process, invoice and track customer purchase orders.
Backlog management Modify, cancel, track order delivery and secure proof of delivery where required.
Returns Calculate returns cap, approve return request, provide authorization, track and credit the return.
Maintenance Contracts Validate, activate, update, renew and invoice customer maintenance contracts.
Install Base Update and manage install base system.
Managed Services Validate, create revenue and cost budget, fund and run billing of professional service projects.
Business Partner Support ¿ Execute onboarding for new partners, disbursements, validate and execute claims and channel management marketing programs.
Collect and publish sales in and sales out activity.
Dispute Handling ¿ Work with Customer, Sales and A/R to solve disputes.
Ensure compliance to all audit requirements and established processes.

Qualifications:
Excellent communications (verbal, written).
Proficiency with basic Microsoft Office.
Organizational and time management.
High energy with capability and willingness to learn, apply process knowledge to ¿real¿ business requirements.
Ability to multi-task and work under pressure.
Teaming and ability to forge business relationships.

Proficiency with basic Microsoft Office.

Ability to multi-task and work under pressure.
Teaming and ability to forge business relationships.

Proficiency with basic Microsoft Office.

Formal/Advance degree and/or applicable work experience.
Oracle / SAP experience preferred, not required.

PHYSICAL/WORK SCHEDULING DEMANDS: Availability to work at month and quarter closes is critical.



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