At 3M, we apply science in collaborative ways to improve lives daily. With $30 billion in sales, our 90,000 employees connect with customers all around the world.
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas.
Here, you can apply your talent in bold ways that matter.Job Description:3M is seeking a Bilingual Customer Service Representative for the SGBG/PSD/3M Fall Protection Business located in Red Wing, Minnesota.Job Summary:
The person hired for the position of Bilingual Service Representative (Spanish) will guarantee outstanding customer service by providing product knowledge and support to customers and sales representatives.
Primary Responsibilities include but are not limited to the following:
Provide call center support speaking with established and potential new customers by phone.
Quotes prices and prepares sales contracts for orders obtained.
Estimates date of delivery to customer, based on delivery schedules and lead times provided by Master Schedulers.
Enters orders taken by phone, fax, or email into computer system.
Offers resolutions to customer complaints.
Provide technical support to customers.
Provide written communications to customers as requested (literature, invoices, credit applications, etc.)
Support field sales representatives by answering questions and ordering product samples.
Occasionally meets with walk-in customers and demonstrates products using samples and catalog.
Answer and assume full responsibility and ownership for incoming calls, faxes and emails from distributor base including the departmental overflow as required.Basic Qualifications:
- High school diploma/GED or higher from an accredited learning institution
- Fluent in both English and Spanish, written and verbal
- Minimum one (1) year of call center customer service experience
- 1-2 years of experience with Microsoft Office Suite
Location: Red Wing, Minnesota
- Associate's degree (A.A.) or equivalent from a two-year college or technical school
- Knowledge and understanding of fall protection business
- Team player striving for customer satisfaction
- Proven ability to prioritize, organize and follow-through.
- Technical service experience interacting with customers
- Excellent written and oral communications skills
Relocation: Is not authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)
Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M or @3MNewsroom.
Please access the linked document by clicking here , select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
Innovation is a way of life at 3M. We solve problems by applying creativity, team work and ingenuity to improve life for millions of people worldwide.