Bilingual Risk Coordinator

  • Company: Capital One
  • Posted: December 10, 2016
  • Reference ID: R15628
Plano 5 (31065), United States of America, Plano, Texas

Bilingual Risk Coordinator

Associates handle inbound or outbound calls with existing customers. Associates should educate customers on account status, attempting to solve customer problems and/or attempting to secure a payment or make payment arrangements. The goal is to help our customers build and retain a strong credit standing and maintain a customer for life.


• Manage inbound and outbound collection calls

• Perform account level research

• Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities

• Become familiar with and follow Company guidelines and procedures (CBTs, training, timecards, e-mail, training, etc)

• Attend team meetings

• Exhibit effective skip tracing techniques when applicable

• Update account information and complete appropriate documentation

• Maintain superior quality assurance results

Basic Qualifications:

• Fluent in Spanish and fluent in English

• High School Diploma, GED or equivalent certification, or military experience

• At least 1 year of experience in customer service

Preferred Qualifications:

• 3 years of customer service experience

• 2 years of sales experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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