Perform in-depth screening for community and benefit programs for the purpose of educating, navigating and facilitating enrollment to clients.
San Diego, CA
Job Title: Customer Service Rep/Call Center, Enrollment Center, Bilingual Spanish
Location: Kearny Mesa
Schedule: Mon-Fri, 8-5
Duration: Temp to Hire (for the right candidate)
Pay: $14 per hour
Start Date: 11/27/17
What is an Enrollment Center Specialist?
An Enrollment Center Specialist is a client-focused position responsible for leveraging technology to provide: preliminary screenings and assessments, application assistance and renewal guidance, extensive follow-up to ensure clients receive services, and problem solving and referral assistance over the phone for clients with complicated needs. A successful Enrollment Center Specialist knows the importance of empathy, advocacy, cultural competency and follow-up assistance to help clients access the services needed to build and sustain healthy lives. This position requires a creative intellectual with critical thinking skills and a desire to help those in need.
Make a Difference through Action
Actively listen to clients to develop a strategy that identifies solutions to barriers for access to enrollment.
Identify and accurately refer clients to appropriate community resources which may address the clients' additional health and social needs.
Provide reminder activities to assist customers in completing the application process.
Accurately document all client interactions and unmet needs in data systems to assist in the identification of gaps in services that can be addressed.
Identify and assist with barriers to care and monitor client progress.
Use active listening and conversational intent in all interactions to provide high-quality confidential connections to resources and services for all clients.
Leverage technology to provide a tailored follow-up approach that assists clients in overcoming barriers to submitting documentation and accessing benefits.
Ensure successful service delivery by continuously monitoring and improving personal productivity, quality measurements, client satisfaction surveys and efficiency.
Manage follow-up conversations with clients to identify needs for advocacy, further services, and feedback regarding services received.
Provide ongoing process improvement strategies for internal programs.
Keep all activities in line with the core values and contribute to the positive culture.
Assist with other projects as assigned.
Bilingual Spanish (speak/read/write) & Call Center experience REQUIRED!
A little about us:
For nearly 70 years, Manpower’s mission is to provide job seekers with meaningful career opportunities.