Bilingual Spanish CSR/Call Center (Kearny Mesa)
Location:
San Diego , California
Posted:
November 18, 2017
Reference:
220209

San Diego, CA

Order: 220209

Job Title: Customer Service Rep/Call Center, Enrollment Center, Bilingual Spanish

Location: Kearny Mesa

Schedule: Mon-Fri, 8-5

Duration: Temp to Hire (for the right candidate)

Pay: $14 per hour

Start Date: 11/27/17

 

What is an Enrollment Center Specialist?

 

An Enrollment Center Specialist is a client-focused position responsible for leveraging technology to provide: preliminary screenings and assessments, application assistance and renewal guidance, extensive follow-up to ensure clients receive services, and problem solving and referral assistance over the phone for clients with complicated needs. A successful Enrollment Center Specialist knows the importance of empathy, advocacy, cultural competency and follow-up assistance to help clients access the services needed to build and sustain healthy lives. This position requires a creative intellectual with critical thinking skills and a desire to help those in need.

 

Make a Difference through Action

 

  • Perform in-depth screening for community and benefit programs for the purpose of educating, navigating and facilitating enrollment to clients.

  • Actively listen to clients to develop a strategy that identifies solutions to barriers for access to enrollment.

  • Identify and accurately refer clients to appropriate community resources which may address the clients' additional health and social needs.

  • Provide reminder activities to assist customers in completing the application process.

  • Accurately document all client interactions and unmet needs in data systems to assist in the identification of gaps in services that can be addressed.

  • Identify and assist with barriers to care and monitor client progress.

  • Use active listening and conversational intent in all interactions to provide high-quality confidential connections to resources and services for all clients.

  • Leverage technology to provide a tailored follow-up approach that assists clients in overcoming barriers to submitting documentation and accessing benefits.

  • Ensure successful service delivery by continuously monitoring and improving personal productivity, quality measurements, client satisfaction surveys and efficiency.

  • Manage follow-up conversations with clients to identify needs for advocacy, further services, and feedback regarding services received.

  • Provide ongoing process improvement strategies for internal programs.

  • Keep all activities in line with the core values and contribute to the positive culture.

  • Assist with other projects as assigned.

     

    Bilingual Spanish (speak/read/write) & Call Center experience REQUIRED!

     


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