Bilingual (Spanish) LinkedIn Consumer Specialist
Location:
Omaha , Nebraska
Posted:
April 09, 2017
Reference:
1328499775
The Bilingual (Spanish) LinkedIn Consumer Specialist is responsible for providing high quality telephone and email support to LinkedIn members. This position must respond to advanced inquiries regarding the LinkedIn suite of products and tools and support and troubleshoot LinkedIn issues as well as assist in resolution for customers. The position is expected to complete phone and email inquiries from customers in a high quality, timely and precise manner.
Responsibilities:
  • Respond to service requests and customer inquiries via telephone and email
  • Initiate calls to premium customers, when appropriate, to answer questions and help resolve issues
  • Serve as the single point of resolution for the customer
  • Assist customers with product information and site navigation. Ensure that new customers are familiar with LinkedIn procedures and processes that will impact their ability to manage their on-line businesses
  • Research and resolve inquiries verbally, in writing, and on-line
  • Provide feedback to management regarding necessary changes and updates; including upgrades, functionality and customer care issues
  • Responsible for attending ongoing training and developing knowledge relating to business networking, recruiting and placement
  • Accurately record customer trends using internal tools
  • Perform related duties as assigned
Basic Qualifications :
  • High school diploma
  • Fluent in Spanish, both oral and written
  • 3+ years of experience in one or more of the following areas: Customer Support, Sales, Marketing, Human Resources or Account Management
  • Experience with, and knowledge of, the Internet
Preferred Qualifications :
  • BA/BS degree preferred or equivalent work experience
  • Direct work experience in dealing with difficult customers, delivering complex messages that address company needs for additional information or modified actions by the customer
  • Customer communication experience in both phone and email support. Soft-skills training is highly preferred
  • Experience using Microsoft office products including: Excel, Word, Outlook, and PowerPoint
  • Strong proficiency with the internet, including the ability to explain Internet functionality to customers via telephone and email
  • Ability to multi-task using different media
  • Strong working knowledge of PC based Internet and software applications
  • Results-oriented to meet and exceed assigned customer satisfaction goals
  • Excellent internal and external communication skills. Must be quality and detailed oriented, yet understand the level of detail appropriate for the situation
  • Truly understand customer needs and serve as an advocate for the customer s interests within the LinkedIn organization
  • Team player with demonstrated ability to execute across a cross-functional team

A little about us:
LinkedIn's vision is to create economic opportunity for every member of the global workforce. Our employee talent is our #1 operating priority.

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