Bilingual Team Lead
Location:
San Antonio , Texas
Posted:
October 17, 2017
Reference:
USA_385226_1508205789

The Bilingual Team Leader (TL) is directly responsible for coaching, managing product knowledge, profitability, quality, and effectiveness for his/her team. His/her daily activities primarily focus on effective leading and managing a team of CSR to meet company objectives in all areas of employee, client and shareholder satisfaction. This especially includes the developing competencies of the CSRs and ensuring that behaviors are in alignment with the goals of the company. The TL reports directly to the Operations Manager.

To qualify for this role you must…

Must have a strong understanding of the role and requirements

Have worked in an operations department.

Have worked with figures and understand basic mathematics needed for reporting, analysis, and differentiation purposes.

Manage your time effectively and be focused on setting clear objectives and priorities.

Have worked in a performance driven environment

Have lead a team of people

Have previous call center Team Lead experience


A little about us:
For nearly 70 years, Manpower’s mission is to provide job seekers with meaningful career opportunities.

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