Billing Customer Service Representative

  • Company: U.S. Medical Management
  • Location: Troy, Michigan
  • Posted: November 11, 2017
  • Reference ID: 653135
Customer Service Representative
U.S. Medical Management (USMM), an affiliate of a leading Fortune 250 company, manages a nationwide continuum of premier providers of medical services delivered primarily to the homes of elderly and homebound patients. Providing primary home care is the future of medicine, and at USMM, the future is now. With the knowledge and experience to address the evolution of healthcare, USMM is poised for a phenomenal future.
Under the direction of the Billing Manager, the Customer Service Representative obtains and validates patient demographic, insurance, and financial information and serves as a point of contact for Visiting Physician Association and Centene patients in the resolution of outstanding balances.
  • Responsible for driving the USMM culture through values and customer service standards
  • Accountable for outstanding customer service to all external and internal customers
  • Develops and maintains effective relationships through effective and timely communication
  • Takes initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner
  • Entry of validated demographic, insurance, and financial data
  • Verify insurance benefits utilizing all available resources
  • Help in the resolution of patient billing concerns that stem from patient statements, insurance coverage, and direct to other areas of the company if so deemed necessary
  • Provide clear and concise options for payment of outstanding balances via payment arrangements, prompt pay discount options, and financial hardship
  • Initiate write offs and refund requests for approval by management
  • Process credit card payments from patients received via phone call or mail
  • Answer all voicemail messages received in a timely manner
  • Process returned mail
  • Consistently meet all quality and productivity standards set by department manager or supervisors.
  • Other duties as assigned
  • High School diploma
  • Minimum 1-2 year(s) experience in Patient Access, Revenue Cycle, or Customer Service
  • Excellent oral, written and interpersonal communication skills
  • Ability to multi-task in a call center environment
  • Ability to work independently and prioritize work assignments to meet department deadlines
  • Some college coursework preferred, accepted in lieu of experience
  • Knowledge of Centricity


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