Billing Operations Technical Analyst ll - ICOMS
Location: Riverview, Florida
Posted: July 20, 2017
Reference ID: 199925BR
This position is responsible for providing production support for the Addressable Systems in the ICOMS and CSG billing system, to include CRM and 3rd party applications that integrate with the biller. A primary responsibility is technical interface management which encompasses support for production, high availability, development, testing, and training environments. The person in this position will work with the release management team to ensure that milestones are met for configuring and updating the addressable systems for these environments. Will coordinate with billing vendors to troubleshoot issues and receive and apply fixes to resolve problems. The application administrator works collaboratively with internal contacts, billing vendors, and external contacts to meet production support service level objectives.
MAJOR DUTIES AND RESPONSIBILITIES
ICOMS and CSG technical addressable system support. Interface monitoring, production deployment of interface configuration, job scheduling, automation, and application of software upgrades.
Creates, configures, and supports addressability in test and training environments. Ensures setup is complete before turning over to users for activity.
Work closely with other departments on the controllers to include, but not limited to DNCS DAC and video engineering.
Participates as team member to assist markets with conversions, migrations, and database merges on the hosted and none hosted platforms. This includes test environment addressability configuration and support, troubleshooting and issue resolution including go live support. Adheres to schedule and ensures assigned tasks are completed accurately and on-time.
Follows department policies to ensure that internal, external, SOX, and PCI compliance requirements are met.
Responsible for documenting interface specifications and working with technical writers to publish user guides and support documents as needed.
Participates in department on-call rotation.
Perform other duties as requested or assigned by management.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Experience Building and maintaining addressable systems within the ICOMS and CSG billing application.
Experience with working with engineers on video / telephone / data products.
Experience with IBM AS/400 and/or iSeries hardware and OS V6r1 or higher.
Experience with application support and developing test and troubleshooting procedures.
Proficient with use of Microsoft Office and MS Project.
Demonstrable research, analytical and problem-solving skills.
Ability to work within a fast paced, high change environment to meet timelines.
An approach to teamwork that fosters communications and collaboration.
Skills/Abilities and Knowledge
Knowledge of cable television industry
Experience using query tools such as SQL, SEQUEL, and DBU.
Experience using automated solutions from Helpsystems such as Robot Schedule, Replay, Alert, and Reports.
Experience using Remedy ticketing system.
Bachelor's degree in IT or related field is preferred from four-year college or university; or equivalent training, education and experience.
Related Work Experience
Some weekend and night work
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability