McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities and surgery centers. Our catalog includes more than 150,000 national brand products from bandages to exam tables, plus McKesson's own line of high-quality medical-surgical products. We're proud to be the only national distributor serving the entire continuum of healthcare.
Every single McKesson employee contributes to our mission—by joining McKesson Medical-Surgical you act as a catalyst in a chain of events that helps millions of people all over the globe. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
Join our team of leaders to begin a rewarding career.
Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Determines the status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes, product pricing and resolves return credit problems.
EDUCATION AND TRAINING REQUIREMENTS: High School diploma required. College degree preferred.
MAJOR GOALS AND RESPONSIBILITIES:
Build rapport and establish good relationships with referral sources and customers. Accurate verification of insurance, obtain authorization for product needed. Maintaining computer Master Files to eliminate billing errors. Zero billing errors. Reasonably complex tasks that may require problem solving and routine judgments having to be made.
Review order to ensure all information entered by Customer Service was entered correctly.
Verify insurance coverage, obtain authorization or referral and obtain additional supporting medical documentation, whichever the customer’s insurance dictates.
Prepare and send medical documentation requests to the customer’s physicians.
Contact all patients that have an Out-of-Pocket expense and review benefits.
Update the ordering physicians office if there is going to be a problem with the order (i.e. Patient does not have coverage).
Validate codes and fees.
Prioritize urgent or emergency orders.
Closely monitor the MCS Master Files.
Log CMNs and PARS.
Work with authorization team and Order Processing Team Leader to develop plans to organize tasks or address problems.
PRIMARY PEOPLE CONTACTS:
Customers, Physicians and their staff, Referrals, Insurance Company Reps, Family members and all NR staff.
REPORTS TO: Breast Pump Order Processing Team Leader
BEHAVIORAL TRAITS, ATTITUDES AND SKILLS REQUIRED:
Highly assertive, independent decision-maker with excellent communication skills. Detail and results oriented with superior organizational skills.
TOUGHEST PARTS OF THIS JOB:
Managing multiple tasks and personalities. Understanding the MCS system and its effect on billing. Keeping current on changing insurance requirements. Understanding the flow of an order to ensure that orders are handled properly. ACTIVITY LEVEL: Minimal (High Volume Typing/Desk Work/Driving/Patient Care) With reasonable accommodation.
INDICATORS:Hold Revenue Report, Open Order Report, Customer Satisfaction Surveys.
1+ years customer service experienceAdditional Knowledge & Skills
Reading, writing, arithmetic, good communication skills, PC and word-processing skills, and some knowledge of the company productsEducation
HS Diploma or EquivalentPhysical Requirements
General Office DemandsBenefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.Agency Statement
No agencies please.
McKesson is in business for better health.