Bristol West is looking for our next generation of leaders! If you’re looking for a company that offers stability, growth potential and a strong emphasis on values of integrity, respect, customer centricity, team work, achievement, curiosity and action; then apply today to find out how you can become a dynamic part of our team!
Bristol West is part of the Farmers Group of Insurance Companies, which is the country's third-largest insurer of both private personal lines passenger automobile and homeowner’s insurance. Together we operate primarily in 41 states across the country through the efforts of approximately 20,000 employees who are responsible for servicing more than 15 million customers.
At Bristol West, we invest in our employees through training and development to help them reach their career goals and personal aspirations. The Bristol West Claims organization is focused on exceptional claims handling and our professional claims representatives are results-driven, investigative, analytical, customer service focused individuals who have a sincere interest in helping our customers.
We are looking for individuals who have a strong desire to build a rewarding long-term career with us. Job Summary:
A Bristol West Liability Claims Representative will take part in ongoing training which includes training in claims investigation, liability determination, coverage confirmation, establishing damages, and negotiation of claims settlement. Using claims systems to accurately document files, you will manage a diary and handle first and third party auto claims promptly, proactively and with a sense of urgency. Essential Job Functions:
Responsibilities include working in an electronic claim file environment handling auto claims within designated authority; Securing essential facts about accidents, negotiating settlements and explaining denials to policyholders; Review of pending claims, managing diaries, updating claims files, executing on outstanding items and moving files to closure through the use of established procedures and job aids while navigating multiple computer applications.
Inspects damaged property and vehicles, and determines claims related damage; Estimates the cost of repair or replacement of damaged or stolen property and vehicles; Determines and reports on subrogation potential; Reports theft, fraud, and arson losses as required to state and industry.
Personal contacts are a major part of activity and include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses, members of the medical profession and all other persons pertaining to the investigation and processing of claims.
Performs other duties as assigned.
Bending, Pulling, Sorting and Carrying up to 20 lbs. Pushing, Speaking (English), Climbing, Reaching, Standing, Key entering, Reading (English), Walking, Kneeling, Seeing and Writing (English).
Required job duties are normally performed in a climate-controlled office environment. Education Requirements:
Four-year College Degree preferred.
Computer literate, valid driver's license, bondable
Required to maintain an active adjusters license in states where required Experience Requirements:
Minimum of two years prior claims experience.
Special Skill Requirements:
Strong customer service and negotiation skills.
Exceptional communication skills (both verbal and written)
Strong attention to detail, time management and decision making skills.
Must be comfortable working in a fast paced, high volume environment.
Ability to multi-task and manage relationships with both internal and external customers. Competencies:
Accountability, adaptability, curiosity, drive and initiative
*We offer a competitive Total Rewards benefit program along with 401K and a retirement plan.
Bristol West is an equal opportunity employer, committed to the strength of a diverse workforce
A little about us: