Location: Owings Mills, Maryland
Posted: February 08, 2017
Reference ID: 142278255
Our client, a large healthcare insurance provider in the Mid-Atlantic region, is currently looking for a full time Broker Sales Analyst. The associate will work out of the Owings Mills, MD location.
Qualified candidates should APPLY immediately!
PURPOSE: Monitors and reports commission volumes and commission adjustments for contracted Brokers and makes the appropriate recommendations and adjustments to ensure benchmarks are met. In addition, serves as point of contact (POC) for Management to communicate service level information. This position is also responsible for the maintenance and distribution of a variety of reports.
Duties and Responsibilities:
25% Monthly auditing of Sales Assistants to identify opportunities for coaching and development, offer training and development to improve Sales Assistants productivity. Maintain communication with management and supervisory personnel. Escalate any areas of concern (excessive adjustments, overpayments, exceeding 30 day adjustment window, etc.) that endanger benchmarks. Use Callidus Cloud software and other resources to help manage commission levels and to determine the most effective methods for staff-level adjustments.
25% Specializes in the reporting and data analysis of reporting related to the processing and adjustment of commissions paid to Contracted Brokers. Functions for the Division and uses this information to produce various statistics, and/or quality and productivity metrics related to the Division. Work with Manager and Director to review commission adjustments and help to determine burdens with meeting specified goals.
25% Responds to Manager and Director inquiries, handles special requests, researches moderately complex issues, develops custom reports/tools to assist management. Prepares various ad hoc analysis and reports in support of reporting requirements. Analyzes and interprets data and makes recommendations to improve reporting processes.
15% Provide necessary miscellaneous reports from Callidus Cloud Suite, FACETS, Pega, SalesForce and other relevant sources. Assist in carrying out disaster recovery plans when necessary. Special departmental assignments and/or projects as assigned.
10% Provide support to Sales Assistants for processing commissions and/or adjustments as needed. Provide support, training, and SOP's for handling more complex commission adjustments.
This position has no supervision over others.
Required: This position prefers a four-year degree in business, statistics, or related area and/or one to three years equivalent work experience related to productivity analysis, project management, statistical analysis and/or financial accounting. Mid to advanced level experience with PC spreadsheet and database applications (Microsoft Excel and Access preferred). Basic knowledge/skill in PowerPoint required.
Flexibility and the ability to work under time constraints, adapt to shifting priorities, to work independently as well as part of a team are required.
Demonstrated PC skills and above average experience in the use of Microsoft Office, particularly Excel. Problem solving and analytical skills a must. Good communication skills (both verbal and written). Strong sense of urgency with ability to work in a fast pace and changing environment. High level of analytical and statistical abilities. The ability to work independently and with those in various departments and areas not directly reporting to the Division. Ability to work with and support Management and to disseminate and summarize information into a format that can facilitate high level decision making processes.
Preferred: Experience utilizing Callidus Cloud Suite, have knowledge of the Sales Department, enrollment & billing functions, company infrastructure, basic underwriting principals, CareFirst benefit options, and company systems. The incumbent must have, or be actively seeking a valid sales license. Proficiency with word processing software packages is required.
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
The employee is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear. Weights of up to 25 pounds are occasionally lifted.
Adecco offers competitive Benefit packages such as but not limited to: Preventive care packages, dental, vision, 401K, and holiday pay
Equal Opportunity Employer Minorities/Women/Veterans/Disabled