Bus. Procedures Consultant II

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.   


Job Location

United States: Rhode Island : Warwick 


Job Description

The Business Procedures Consultant II will be responsible for the complete elicitation, analysis and documentation of project requirements for MetLife’s MyDirect segment.  Lead the effort to develop and implement new or revised processes, procedures, initiatives. Takes projects from original concept through final implementation, provide a single point of contact for assigned projects. Define project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans and status reports.

Oversees medium to large projects and/or phases of projects of larger scope to implement new and/or modified processes, procedures, and/or initiatives. Translates business needs into requirements. Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Runs project meetings and is responsible for project tracking and analysis. Provides updates to business leadership regarding project status and the application and implementation of new or revised procedures, processes, and/or initiatives. Designs, implements, and monitors the progress of initiatives, milestones, and budgets to ensure timeliness and deliverables are met. Manages critical relationships with consultants and vendors, internal end users, and business customers/leadership. Provides information and/or training to end users to help resolve inquiries related to assigned processes, procedures, and/or initiatives. Takes projects from original concept through final implementation, providing a single point of contact for assigned projects.  Leads the effort to define project objectives and translate business needs into requirements. Performs other duties as assigned or required


Required Qualifications

  • Minimum 5 years related business experience
  • Bachelor’s degree in Business or related field


Preferred Qualifications

  • Project management or program managementexperience
  • Ability to operate in a fast paced environment
  • Appropriately prioritize work and negotiate responsibilities and deliverable timelines
  • Proven ability to operate in a matrix environment to influence internal/external stakeholders and 3rd party providers to achieve stated objectives
  • Must possess thorough knowledge of supported business functions, vendor systems, processes, workflows, systems, and transactions


Business Category

America’s Region


Number of Openings









MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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