Bus. Procedures Consultant II

  • Company: MetLife
  • Location: Queens, New York
  • Posted: April 28, 2017
  • Reference ID: 53462-en_US

Job Location: United States : Oriskany : New York


A candidate has been identified for this role.



At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will lead the effort to develop and implement new or revised processes, procedures, initiatives.



  • Oversees medium to large projects and/or phases of projects of larger scope to implement new and/or modified processes, procedures, and/or initiatives.
  • Translates business needs into requirements.
  • Develops detailed work plans, schedules, project estimates, resource plans, and status reports.
  • Runs project meetings and is responsible for project tracking and analysis.
  • Provides updates to business leadership regarding project status and the application and implementation of new or revised procedures, processes, and/or initiatives.
  • Designs, implements, and monitors the progress of initiatives, milestones, and budgets to ensure timeliness and deliverables are met.
  • Manages critical relationships with consultants and vendors, internal end users, and business customers/leadership.
  • Provides information and/or training to end users to help resolve inquiries related to assigned processes, procedures, and/or initiatives. 
  • Takes projects from original concept through final implementation, provide a single point of contact for assigned projects.
  • Define project scope and objectives.
  • Develops detailed work plans, schedules, project estimates, resource plans and status reports.


  • Bachelor’s degree
  • 5-6 years’ experience


Operations : Process Improvement




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 53462 

Share this Job