Business Analyst
Carmel , Indiana
November 22, 2016
Job Purpose: Working directly with the Implementation Manager, conducts workshops and performs module configuration to satisfy customer business requirements. Performs testing to ensure accuracy is achieved. Essential Responsibilities: include the following. Other duties may be assigned • Works directly with manager to fully understand complete customer product requirements. • Under direct supervision, analyst will design and provision new customer configurations • Simulates or recreates customer problems to resolve user operating difficulties. Discusses problems and inquiries with other more experienced departmental personnel in order to provide technical assistance • Ensuring Service Quality levels are maintained and adhered to • Ensuring all issues are handled in a timely manner • Reviewing outstanding issues, ensuring manager is kept informed of progress • Contributes to team effort by accomplishing related results as needed Skills/Qualifications: • Exposure to production environment, understands manufacturing concepts, terminology, processes, procedures and operation will be valued • General knowledge of project management; ability to establish and manage priorities and deadlines • High energy and enthusiasm to perform and deliver in a fast paced, metrics oriented environment • Excellent verbal communication skills • Service-oriented with ability to prioritize tasks in a stressful environment • Strong skills for analysis, troubleshooting and problem-solving • Ability to work independently with minimal supervision • Willingness to learn and explore new technologies • SAAS Cloud based solutions knowledge highly advantageous • Familiarity with contract management is a strong asset • High proficiency in Microsoft Excel, Word and PowerPoint For immediate consideration please contact John Myers at

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Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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