Business Analyst, Staff
Jefferson City , Missouri
November 22, 2017
Position Description

Join Us! Fiserv has been named to FORTUNE® magazine’s 2015 list of World’s Most Admired Companies. This is the second consecutive year the company has been named to the list, which is a definitive benchmark of corporate reputation.

"Our people are the foundation upon which this recognition is based and I'm very proud of their commitment to client excellence. Their dedication to serving our clients each day is what makes Fiserv one of the most admired companies in the world." - Jeffery Yabuki, President and Chief Executive Officer

About our Business:

. Open Solutions, was acquired by Fiserv in 2013.  DNA®, the core product of Open Solutions Division provides collaborative, enterprise core account processing technology for banks, thrifts and credit unions, along with a full range of surround solutions.  DNA® from Fiserv is a modern, flexible, real-time account processing platform with a unique open architecture and a person-centered data model. It helps financial institutions operate more efficiently, capture complete customer relationships and adapt to changing business needs.  Open Solutions offers DNACreator, a tool that banks and credit unions use to create their own apps for the DNA platform. 

We are seeking a Business Systems Analyst.  This position, within the DNA Development team, will work to identify and assist with the software development process by defining and documenting software requirements and reviewing and testing the developed software to ensure that it functions correctly, meets our software development standards, and fulfills the previously agreed to requirements.

Essential Job Responsibilities:  

  • Works with internal stakeholders such as Product Management, Client Care, and Compliance, as well as clients, to clearly define and document their requests.
  • Assists with diagnosis/troubleshooting of reported problems pertaining to software developed by the team.
  • Determines how to best implement the requested changes / customization.  This may include working with Development staff, Product Managers, QA staff and / or other Business Analysts.
  • Creates business requirements documentation / programming specifications with sufficient detail to enable application developers to complete the programming request.
  • Ensures that the final user documentation effectively conveys the information the client needs.
  • Tests / validates developed software solution to ensure that the completed product matches with the business requirements and operates correctly.


    Required Qualifications:


  • Four-year college degree or equivalent relevant experience.

    Job Related Experience:

  • 5+ years of business experience within the Banking and / or Credit Union industries, with particular emphasis on loan processing.  Familiarity with the Fiserv / Open Solutions DNA core banking system preferred but not mandatory.
  • Must possess excellent verbal and written communication skills since this position requires extensive communication between technical and non-technical audiences.
  • Must have familiarity with software testing and validation methods.
  • Must have familiarity with software problem research methods.
  • Must be self-directed and highly motivated with the ability to work independently as well as in a team.
  • Must be able to work in a fast-paced environment.
  • Must have strong planning skills.
  • Must be able to manage multiple priorities simultaneously.
  • Must be an innovative thinker, as many of the programming requests are for new capabilities.
  • Experience with SQL, Axure, and TFS is preferred.
  • Experience with Agile development preferred.

    Travel Required:

  • Occasional business related travel (not more than 10-20%) may be required.  Frequent or extended travel to Glastonbury, CT office may be required during initial training period, depending on candidate’s previous experience and familiarity with DNA core banking software.

    Work Environment:

    Remote and on the phone for meetings

A little about us:

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