Business Communications Consultant 5

Job Description

Wholesale Relationship Strategies & Insights (WRS&I), led by Fleur Twohig and part of the Wholesale COO, has been created to support the Wholesale lines of business in building a strategic framework that will enhance Wholesale relationships through the implementation of tailored strategies, governed processes, common infrastructure, and delivery of insightful, actionable and effective business and customer analytics and reporting.

This key role will report to the Transformation Management Office within Wholesale Relationship Strategies & Insights (WRS&I). The individual in this role will work as a dedicated business communications resource within a small team to develop, drive and support the critical communications roadmap for both the implementation of the new WRS&I CoE and the day-to-day communications needs of the leadership team.

In close collaboration with Corporate Communications, the individual selected will establish and execute upon the communication plans and deliverables for the WRS&I LOB engagement model, implementing team and Wholesale-wide business processes, clarifying roles & responsibilities, WRS&I team member communications, maintaining the WRS&I intranet site, and other projects as they arise. The individual will execute on multiple business-focused communication work streams, managing numerous deliverables simultaneously and will need to engage with a broad range of support partners in a matrixed environment. The individual must possess excellent written and verbal communication skills, including the ability to effectively communicate with varied audiences such as senior leadership, business partners, internal WRS&I team members, and line of business team members. Strong organizational and plan management skills are required. A key success factor for this role is the ability to distill and present complex concepts in a simplified, intuitive manner through deliverables such as presentations, newsletters, process documentation, email, etc.

Additional responsibilities include:

  • Support programs at a complex level; includes awareness of / input into broader WRS&I and Wholesale communication deliverables
  • Become a subject matter expert in multiple WRS&I teams and initiatives that leadership can leverage for effective written communications
  • Become a trusted advisor that leadership can depend on to develop and execute on a comprehensive communication strategy, plan, and deliverables with minimal oversight
  • Develop and deliver high quality, logically written, and easily readable communications for targeted audiences, including senior leadership, business partners, internal WRS&I team members and line of business team members
  • Ensure appropriate adherence to regulatory risk and minimization of organizational risk
  • Engage with all levels of the organization to achieve shared goals

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Required Qualifications

  • 8+ years of communications experience

Other Desired Qualifications
  • 5-7 years communication experience
  • Bachelor’s degree, preferably in communications or related field
  • Previous experience leading large scale communication projects
  • Previous experience engaging with senior leaders and line of business staff
  • Ability to integrate several viewpoints and synthesize key messages; demonstrated strength delivering effective communications from concept to execution
  • Ability to successfully navigate / operate in a high pressure environment
  • Excellent meeting facilitation, oral and written communication skills
  • Expert level experience with Microsoft tools, particularly Word, Power Point, and Excel
  • 5-7 years communication experience, preferably with Wholesale experience
  • Strong understanding of one or more lines of business within Wells Fargo, preferably Wholesale Banking
  • Self-directed, proactive self-starter who excels in an environment with limited supervision
  • Motivated self-driver who develops, maintains and expands relationships through the delivery of high quality work
  • Cooperative individual who easily gains trust and support of others; quickly finds common ground and tries to solve problems collaboratively
  • Talent for engaging partners in open dialogue and negotiation
  • Proven track record with short-term and long-term communication planning and deliverables
  • Intellectually curious, quick thinker / learner who thrives in a collaborative team environment
  • Record of adaptability, resilience, and effectiveness at engaging diverse teams with competing priorities

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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