Business Liaison Manager 1

Job Description

Consumer Lending is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind.

It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The Consumer Lending team includes Home Lending, Personal Lending, and Dealer Services, including the professional services teams that partner with these businesses and other key partners.

Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance)

Our Customer Account Management team focuses on the customer and strives for operational excellence in servicing mortgage loans and home equity products for our customers.

The Business Liaison Manager 1 manages a team of lower level liaisons to ensure successful planning, integration, impasse resolution, and measurement of operations that are routine. Manages problems and opportunities that typically arise within the operations of the immediate work group. Oversees operations impacting 1-2 departments within a business group or manages a moderate portion of an organization. Provides guidance regarding approaches, strategy, operations and financial management. Interacts with all levels of staff, mid-level management and external parties to influence, optimize, and negotiate.

Required Qualifications

  • 3+ years of experience in one or a combination of the following: business operations, implementation, or strategic planning
  • 1+ year of leadership experience

Desired Qualifications

  • Strong analytical skills with high attention to detail and accuracy
  • Ability to manage multiple and competing priorities
  • 3+ years of management experience

Other Desired Qualifications
  • Proficient knowledge of Mortgage Servicing processes including but not limited to Tax, Escrow, and Insurance Operations
  • Strong communication skills, and comfort presenting information to senior leaders across the organization
  • Ability to understand and dissect complex business processes in order to find root cause of issues
  • Ability to handle multiple customer issues at one time while ensuring each are moving towards resolution
  • Ability to recognize issues that span across multiple lines of business, and be able to recommend changes in order to ensure issues do not recur.
  • Ability to influence others
  • Customer escalation and/or customer impact and remediation experience
Job Expectations

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

Street Address

IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA
MN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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