Business Management Analyst III - Training Support
Mount Laurel , New Jersey
November 21, 2017
About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit . Department Overview The Financial Crimes & Fraud Management Group (FC&FMG) is an enterprise-level organization within TD Bank that strives to protect TD customers, shareholders and employees from financial crimes and fraud. FC&FMG provides and implements enterprise-wide fraud and financial crimes standardized education and awareness for TD employee and builds awareness across TD's customer base to help protect them and their money against various types of fraud. Job Description This position will be responsible for the day-to-day support of key Financial Crimes and Fraud Management training and awareness initiatives, including:

• Monitor course assignments and completion rates

• Research and maintenance of content on Retail One

• Provide problem resolution for eLearning issues

• Support the development of training solutions

The Business Management Analyst III is responsible for facilitation and assistance in the development of Financial Crimes and Fraud Management programs for all lines of business Tracks training to ensure compliance with regulations. Ensures that own work is in compliance with applicable laws, regulations and guidelines, and corporate policies which include but are not limited to the Bank Protection Act, Fair Lending, Know Your Customer, Bank Secrecy Act and other applicable standards. Job Requirements (1) Monitor course assignments and learner completion rates to ensure learners complete in-scope training

a.Review L&D training reports on a regular basis and analyze rates of compliance with respect to required and mandatory training of both existing employees and new hires.

b.Escalate training completion non-compliance issues, as required.

c.Review, verify and validate course assignments and participate in annual validation process to ensure the appropriateness of the current mandatory and required training assignment criterion.

d.Conduct monitoring and follow-up activities to confirm successful learner completion of required and mandatory training programs.

(2) Research and maintenance of FC&FMG owned content on Retail One.

a.This position works closely with key stakeholders within the FC&FMG team, Retail, L&D, and other areas of TD Bank to deliver a superior level of service relating to training issues and fraud/security related content/queries.

(3) Provide problem resolution for LMS and eLearning issues.

a.Proactively identify matters that require attention, further escalation or review, and liaise with the appropriate partners/employees staff to resolve.

b.Provide logistical support to support learning activities across FC&FMG.

(4) Support the development and implementation of standards, policies, procedures, and training solutions that mitigate fraud risk and maximize efficiency and effectiveness.

a.Contribute and support the development of training and awareness programs to educate employees how to mitigate and respond to fraudulent activity

b.Develop strong relationships and work collaboratively with key partners in TDU, Retail, and FC&FMG Training and Awareness.

c.Prepare summaries, reports and presentations for the delivery of periodic updates for management, regulators, and other internal and external stakeholders. Qualifications • Undergraduate degree

• 3 + years relevant experience Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank's HR Compliance Department at Please include your full name, contact information and details about your request within the e-mail.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Province/State (Primary) New Jersey City (Primary) Mount Laurel

A little about us:
TD Bank is creating and sustaining a diverse and inclusive workplace that reflects the people, cultures and languages of the communities we serve.

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