Can you handle the pressure of supporting an international anti-fraud team 24/7? Do you enjoy coordinating the actions of 100+ agents, in four different countries, across 5 time zones, doing analysis in almost a dozen different lines of business? Are you able to take nebulous project goals and turn them into completed deliverables within a limited time frame? If so, this could be the job for you!
Our team is seeking to hire a highly-experienced program manager with expertise in card not present fraud analysis. This team identifies and mitigates fraud attacks on Microsoft’s
ecommerce businesses and helps supports various other anti-
fraud organizations within the company. You’ll work with some of
the best minds in the industry, supporting the fraud team with
their pursuit of criminals attacking Microsoft, and helping to train
the data science teams cutting-edge fraud mitigation models.
You’ll also work with senior Microsoft program managers,
developer support teams, customer service representatives, and
business groups as you help to build the most efficient and
accurate corporate anti-fraud team on the planet. Come join our
team and help make Microsoft the safest place for people and
companies all over the globe to buy and sell online!
Business Operations Program Manager’s key responsibilities
Work directly with Manual Review Agents, Program Managers,
and Software Engineers in support of the Anti-Fraud mission.
Provide up to date and actionable briefings to the Principle
Program Manager Lead regarding current business operations,
ongoing fraud attacks, and tooling issues
Serve as point of contact for all issues regarding tooling, new
tenant onboarding, and inter-org collaboration
Coordinate and run high business impact live site issues that
impact the global team
Behavior and characteristics
Comfortable working with analysts, engineering and data
science teams across the company, industry, and world
Comfortable coordinating and running meetings with senior team
Excellent spoken and written English
Ability to implement others ideas and requests as well as
generate your own
Self-motivated, tenacious, strong team player
Ability to catalogue, structure, and prioritize numerous reports
Ability to plan and execute projects on behalf of a team with a
wide range of tasks
Desire to learn and improve constantly
Desire to contribute to a world-class team on a world-class
platform for a world-class company
Desired experience and technical skills
Bachelor’s degree preferably in International Business,
Intelligence Studies, Management Information Systems,
Computer Science, or Criminal Justice.
Other relevant experience considered in lieu of specific degree
5+ years of experience performing or coordinating business
Ability to create presentations and briefings of the highest quality
for decision makers at various levels (clear, precise, and
Experience and willingness to work with members of the
eCommerce industry around the world
Ability to take broad project guidelines and convert them to clear
courses of action by seeking out relevant contacts and
information across the company and industry
Ability to troubleshoot technical issues impacting team during
non-standard business hours
Experience managing international teams
Advanced user of Microsoft Office products to include Excel
This position has no direct people management responsibility;
however, he/she is expected to consult and advise the
colleagues in matters regarding work-related duties for their
function. Working closely with other teams is critical to the
success of this candidate.
The job holder has no budgetary responsibility.
Travel to the team’s four production sites is required. In some
instances, travel to conferences, conventions, and partner sites
may be required as well
Microsoft is an equal opportunity employer. All qualified
applicants will receive consideration for employment without
regard to age, ancestry, color, family or medical care leave,
gender identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to firstname.lastname@example.org.
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