The Global Sales ops Online CX Leader will lead a team of operations experts to represent Sales globally in defining the strategy to increase Oracle's online and automated capability of our Cloud buisiness.
- Interface to Sales Mgt to ensure strategy and adoption approach is understood
- Collaborate with Business teams on:
- Business Practice & Pricing
- Process definition
- Customer experience
- Cloud Store new business, expansions and renewals
Provides programs to improve operational efficiency, consistency. Provides business practices and processes. Drives policies and procedures that monitor and support the organization*s operational and financial business objectives. Provides analysis and advice to management in the areas of operations, resource management, finance, revenue accounting, pricing, and/or contracts. May also be responsible for administration, knowledge management, and/or communications.
Develops and monitor PandL forecasts. Develops and monitor metrics to measure other key performance indicators and group performance. Performs competitive analysis. Creates pricing strategy and cost accounting (business modeling) for projects. Reviews contracts for terms, pricing and approvals. Work with account team to close deals. Interfaces with client to resolve contract/delivery disputes. May be responsible for directing resource management staff, ensuring maximum utilization. May be involved with compensation and bonus process. Manage no less than two direct reports.
Directs and ensures the implementation of operational policies through subordinate managers. Interacts internally and externally with executive management, providing negotiation of difficult matters to influence policy. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. For this, relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.