Business Process and Controls II - (B2)

  • Company: Applied Materials
  • Posted: April 26, 2017
  • Reference ID: 1702945
Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills. Builds knowledge of the company, processes and customers. Solves a range of straightforward problems. Analyzes possible solutions using standard procedures. Receives a moderate level of guidance and direction. Key Responsibilities
  • Policy and Statutory
    • Fully understands the policy statutory requirements embedded in the processes in which they oversee.
    • Has a beginning level understanding of the interconnection with upstream and downstream policy requirements.
    • Provides guidance and solution path to business partners based upon policy / statutory requirements.
    • Actively makes decisions based upon consistent application of policy
  • Process Delivery
    • Understands the key upstream and downstream process elements that flow through their area and is able to identify key cause and effect points within adjacent areas of the end-to-end function.
    • Able to deliver multiple conflicting priorities
    • Uses established metrics to understand performance against individual, department or organizational objectives
    • Able to receive highly unstructured or inaccurate process inputs and deliver highly structured process outputs and decisions.
    • Actively engages and networks with others inside and outside the organization to address exceptions and escalations.
    • Recognizes potential escalations, works to resolve in advance and creates awareness
    • Understands the key controls and reasons for them within the process and business rules.
    • Ensures integrity of process controls.
    • Has a fundamental understanding of the design of the tools and systems the organization uses/owns to delivery its processes and services.
  • Process Design, Build and Test
    • Able to develop desk top procedures of existing processes
    • Able to create basic process maps for existing processes
    • Able to perform scripted testing of new configuration and processes.
  • Change & Project Management
    • Effectively participates on project teams
    • Able to lead projects of small to moderate scope
    • Uses formal change management tools and method
    • Uses formal project management tools and method
    • Able to train others on new processes.
    • Able to project influence within the organization to improve process alignment and performance.
    • Able to project influence to individuals outside the organization on a situational basis to improve process alignment and performance.
  • Decision Making
    • Decision making has a strong foundation of process, policy and risk management.
    • Decision making considers understanding of purpose, strengths and weakness of the appropriate technology.
    • Able to identify and formulate the problem statement commensurate with understanding of process, policy and risk management, and technology.
    • Able to provide appropriate solution path commensurate with understanding of process, policy and risk management, and technology.
    • Actively uses performance metrics in the decision process.
  • End User Support
    • Applies effective customer service techniques
    • Able to work with formal help desk methods and tools.
    • Effectively communicates with end users to solution their needs.
    • Understands tiered service model
    • Is able to support knowledge escalations.
    • Raises knowledge escalations when necessary.
    • Effectively communicates in stressful situations.


Functional Knowledge
  • Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise
  • Understands key business drivers; uses this understanding to accomplish own work

Leadership
  • No supervisory responsibilities but provides informal guidance to new team members

Problem Solving
  • Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Impact
  • Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills
  • Explains complex information to others in straightforward situations

Qualifications:
Education
  • Bachelor's Degree
  • 1 - 2 Years of Experience
Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

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