People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within Global Operations at Dell, we are looking for a Director, Business Process to join our team in Austin, TX.
Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfill your ambitions and potential.
In this leadership role, you will have the opportunity to drive multiple key initiatives for the Global business operations organization that helps sets up Dell's customers and our P&L up for success. It's a high visibility role with high degree of autonomy , visibility and accountability.
-Drive Cost of dissatisfaction initiatives for all of Dell, setting strategy, approach and driving improvement through E2E executive-level cross functional team
-Drive Order Experience strategy to improve Dell Sales and Business Operation processes to drive a world class Customer Experience
-Create program and strategy through Global Evaluation Program to increase customer acquisition, deal closure and revenue/margin to Dell
-Define DBO Audit & Compliance strategies that improve process controls and reduce risk for Dell
-Setting the right expectations for success of these connected priorities to hold team accountable to agreed metrics
-Drive Operational rigor and accountability through Functional Plans of Record, Key milestones, KPI’s and good Governance in a highly adaptable organization
-Provide an Operational POV to the business as issues arise, for resolution and to advise on any necessary trade offs
-Engage with cross-functional teams to drive operational and transformational results
Bachelor's degree and 10 years of relevant leadership experience including
roles in (or have interface with) as many of the following areas - Strategy, Planning and Transformation, Operations, Supply chain, Product Management, Sales and/or Finance
-Global team experience with demonstrated knowledge of regional nuances, and understanding of process and tool differences per region
-Demonstrated presentation experience to senior executives and ability to present a clear and concise point of view; support with data and market knowledge
-Demonstrated ability to lead a Large Global transformation project
-Take a declining area of the business and deliver share premium, profitability and sustainable growth
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us?
-Life at Dell means collaborating with dedicated professionals with a passion for technology.
-When we see something that could be improved, we get to work inventing the solution.
-Our people demonstrate our winning culture through positive and meaningful relationships.
-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
-Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.
**Job:** **Support Services - Project Program Management Manager*
**Title:** *Business Process PMO Director - Round Rock, TX*
**Location:** *TX-Round Rock*
**Requisition ID:** *16000Z3B*