Business Reporting Developer – Billing Assurance
Maryland Heights , Missouri
November 17, 2017
Responsible for translating user needs into detailed specifications to empower the organization with application and reporting solutions. Understand business process and the information system capabilities to implement solutions to complex business problems.

Actively and consistently support all efforts to simplify and enhance the customer experience

Build, design and implement sequel reporting and application solutions of moderate complexity to provide key billing system reporting to measure key performance of respective areas specifically with ICOMS and CSG.

Provide support for Billing Assurance initiatives to identify billing descrepencies and opportunity across Charter Communications.

Produce summary and detailed reporting solutions of moderate complexity for key performance indicators utilizing data housed in multiple databases/systems.

Work closely with IS/IT departments on development of metrics and custom reporting in the most efficient and accurate processes from the billing system(s), as well as, other reporting tools.

Advise leadership of process improvement opportunities and recommend solutions.

Develop technology documentation to support ongoing maintenance of reporting and application solutions.

Develop communication documentation to support deployment of reporting and application solutions to end users.

Perform other duties as requested by supervisor.

Skills / Abilities and Knowledge
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to work independently
Ability to work with others to resolve problems, handle requests or situations
Ability to perform detailed business analysis and design
Ability to effectively consult with department managers and leaders
Posess strong Computer skills in Excel, Word and Access.
Ability to create models using spreadsheets.
Proficient with writing queries and SQL reports.
Knowledge of cable television products and services
Knowledge of database/reporting systems (SQL, Oracle, .net, Crystal, etc)

Bachelor’s degree in Information Technology or business related field, or equivalent experience

Related Work Experience Number Of Years
General Systems and Applications Experience 3 - 4
Data collection and database design 2
Sequel reporting /applications development 2

Skills / Abilities and Knowledge
Knowledge of cable television products and services
Knowledge of MicroStrategy Enterprise Analytics
Knowledge of Customer Care applications/systems (CSG, ICOMS, etc)

Certifications in related technologies a plus

Office environment

EOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster:
Charter is committed to diversity, and values the ways in which we are different.

A little about us:
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.

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